Customer Support Officer Job at Fadac Resources and Services Limited

Fadac Resources and Services Limited - Our client, a Financial Technology Company is recruiting to fill the position below:

Job Position: Customer Support Officer

Job Location: Lagos
Employment Type: Full-time

Job Summary

  • Our client is a Financial Technology company that allows users to save securely, invest and grow their wealth ethically with ease.
  • Due to expansion, they are in need of a Customer Support Officer.

Job Responsibilities


  • Process Financial transactions for customers
  • Offer information on banking products and services
  • Follow up with customers to ensure they are satisfied with their purchases.
  • Identify and Troubleshoot common issues with products or services
  • Collect and verify customer identification, instruct customers on completing account forms, and explain account features and fees.
  • Handle customer complaints with patience, diplomacy and provide solutions and alternatives
  • Working with a team of customer service representatives and other departments to find solutions to problem.

Requirements

  • Bachelor’s Degree in Business Administration or any other related course
  • Minimum of 4 years of experience in customer representation in a related industry
  • Ability to communicate clearly and effectively with customers, both verbally and in writing
  • High level problem solving ability
  • Computer Literacy.

Method of Application
Interested and qualified candidates should send their CV to: ebuka.o@fadacresources.com using the Job Position as the subject of the mail.