Customer Support Specialist at Taxify

Taxify is one of the fastest growing ridesharing apps in the world with millions of happy customers in 20 countries, from Europe to Mexico to South Africa. Our mission is to build the smartest way to move in cities – more convenient than public transport, but cheaper than driving your car.

We are looking for an experienced candidate, who will make it easy and effortless for all Taxify users regardless of their country of location withing the capacity below:

Job Position: Customer Support Specialist
Job Location: Lagos
You Will

• Represent Taxify in any English spoken market, primarily the local market at first
• Support all Taxify users and help them get the most out of our apps
• Create loyal fans by showing them we really care
• Contribute and share ideas to decrease the workload and improve the quality & speed of Taxify’s customer support
• Be a key player in building a support team in a challenging hypergrowth environment

We Really Want You To

• Understand what does outstanding customer support look like and be ready to go the extra mile
• Be a hustler, not stopping after 20 obstacles a day
• Have excellent spoken and written English, any other language is a plus
• Be passionate about new technology and ridesharing
• Be always ready to put customers first, be passionate about helping others
• Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Taxify

We Offer

• Competitive salary
• A super motivated and talented team to work with
• Flexible working hours
• Free Taxify credit
• Amazing experience working in one of the fastest growing start-ups in the world
• Unique opportunity to shape the transport industry in EMEA
• No corporate BS