Front Desk and Customer Relationship Officer Recruitment at Young Readers Library

Young Readers Library is a book club that ignites the reader within your child, builds language, vocabulary, comprehension among other skills.

We are recruiting to fill the vacant position below:

Job Position: Front Desk and Customer Relationship Officer
Job Location: Abuja

Job Description

• Manage incoming calls
• Identify and assess customers needs to achieve satisfaction
• Handle customer's complaints ,provide appropriate solutions,alternatives and follow up to ensure resolution
• Keep records of customer's interaction,process,customer's accounts and file documents.
• Take the extra mile to engage customers.
• Give customers information about products and service
• Find leads and follow up
• Handle communication within and outside the office
• Manage office database .
• Handle basic financial responsibilities.

Skills/Attributes

• Excellent communication skills.
• Self motivated and ability to take initiative
• A team player
• Flexibility and Adaptability
• Experience in hr or communication will be an asset.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: career.temp@youngreaderslibrary.org.ng using the Job Title as the subject of the mail.