Front Desk Officer Job at Syx-Brij Nigeria Limited

Syx-Brij Nigeria Limited - Our client, Vima Hospital, is a new modern private hospital committed to providing exceptional healthcare services to the community.

They are recruiting to fill the position below:

Job Position: Front Desk Officer

Job Location: Ikorodu, Lagos
Employment Type: Full-time
Reports to: Admin Officer

Job Purpose

• As the Front Desk Officer at Vima Hospital, you will play a crucial role in ensuring a positive experience for our patients and visitors.
• You will manage the front desk operations, handle inquiries, and provide administrative support to various departments.
• Your role is vital in maintaining the smooth flow of our hospital’s daily activities and upholding our reputation for exceptional customer service.

Key Responsibilities

• Greet and welcome patients and visitors with a warm and professional demeanour.
• Manage the reception area, ensuring it is tidy and presentable at all times.
• Respond to patient and visitor inquiries, addressing concerns and providing information about hospital services.
• Coordinate with medical staff and other departments to facilitate smooth patient flow.
• Answer and direct phone calls, providing accurate information and assistance.
• Schedule and confirm patient appointments, ensuring efficient use of clinic time.
• Handle patient registrations, ensuring accurate entry of patient information.
• Maintain patient confidentiality and comply with hospital policies and regulations.
• Perform administrative duties such as filing, photocopying, and data entry as required.

Qualifications

• Proven experience as a Front Desk Officer, Receptionist, or similar role.
• Excellent interpersonal and communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and multitasking abilities.
• Customer service-oriented with a friendly and professional demeanor.
• Ability to handle sensitive information with discretion.
• High School Diploma or equivalent; additional qualifications in office administration are a plus.

What We Offer

• Competitive salary and benefits package, including health insurance, retirement plan, and vacation time.
• Opportunity to work in a supportive and collaborative environment.
• Professional development and career growth opportunities.
• Work-life balance with flexible working hours.