General Manager / Head - Operations Job at Workforce Group

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

We are recruiting to fill the position below:

Job Position: General Manager / Head - Operations

Job Location: Lagos
Line Supervisor: CEO
Industry: Banking

Job Summary

• To effectively supervise and co-ordinate the transactions of Head Office operations, Head office Branch Co-ordination team, that translates to excellent customer services that align with the Bank’s overall value proposition as well as formulation of Central operations strategy in line with the Bank wide Operations Strategy.

Responsibilities

• Continuous review and alignment of operations processes and functions through bench marking with competitors in same industry.
• Provide motivational leadership to the operations team and continually enhance team performance and operational efficiency.
• Identify and propose (where necessary) international best practices for operations and support functions.
• Ensure full compliance with various Banking regulations (local and international) in transaction processing within the Branch, Head office operations and other units.
• Monitor and ensure that Bank-wide policies (personnel, admin and control policies) are strictly adhered to at branch and Head Office Operational levels.
• Constantly review operations processes for service improvements.
• Provide clean and balanced books for the Bank to minimze Operational loss from unreconciled GLs.
• Ensure adequate interactions with Regulators and stakeholders alike for better operations service delivery.
• Ensures that operations process outcomes are in harmony with the organization’s strategic goals.
• Ensure there are no regulatory infractions in any of the Operations and Support functions.
• Set and monitor performance against pre-agreed goals and objectives for all units in operations group
• Ensure effective control of central procurement and services practices and procedures to conform to global best practice as well as the Bank’s policy. 
•  To ensure that all functional activities of the procurement and services department are done in accordance with best practice and the Bank’s strategic and operational requirements are within policy in order to promote operational efficiency and effectiveness in the most cost-effective manner.

Job Requirements

• A minimum of 20 years of banking experience in Operations (incorporating international, foreign, treasury, branch and domestic operations)
• A good First Degree from a reputable educational institution
• Master's Degree and a professional qualification will be an added advantage

Key Competency Requirements:
Job Knowledge:

• Excellent knowledge and understanding of banking operations (international, foreign, treasury, branch and domestic operations).
• Trade Finance Knowledge.
• Versatile with current local regulations on International Operations.
• Accounting background.
• Customer service / Relationship Management.
• Adequate products knowledge.
• Financial analysis.
• Abreast of CBN policies

Generic Skill:

• Interpersonal skills.
• Excellent oral & written Communication skills.
• Computer appreciation-Microsoft Word and Excel.
• Presentation Skills.
• Strong analytical and execution skill.
• Entrepreneurship skill.

Supervisory Skills:

• Excellent Administrative Skills.
• Good negotiation and conflict resolution skills.
• Leadership/ influencing Skills.
• Team building/ Conflict Management.
• Organization and coordination skills.
• Mentoring