Guest Relationship Officer Vacancy at Workplace Centre

The Workplace Centre Limited, is a World Class Skills Development and HR/ICT Consulting Services organisation that adds significant value to our clients and society. 

We are recruiting to fill the position below:

Job Position: Guest Relationship Officer

Job Location: Victoria Island, Lagos

Job Summary

• Guest relationship officer acts as a liaison between guests, hotel departments and management in order to provide efficient, prompt, courteous, trouble free and proactive service, hence maximize guest satisfaction and return potential.

 Responsibilities

• Checks daily arrival and departure list and identifies VIP guests.
• Checks trace report on a daily basis
• Prepares VIP arrivals, checks for their arrival times and checks the rooms before they arrive.
• Maximises customer satisfaction and utilization of the hotel facilities by promoting hotel restaurant and other services to customers.
• Communicates effectively with customers, colleagues and supervisors.

Required Qualifications

• Minimum of B.Sc or it's equivalent in Social Sciences or Humanities
• Minimum of 2-3 years post qualification cognate experience
• Age: below 35 years

Required Skills :

• Presentation skills
• Oral and written communication skill
• Team/Relationship building
• Service excellence
• Work planning and management

Application Deadline
18th May, 2017.

Mode of Application
Interested and qualified candidates should send their resume using Guest “Relationship_Hotel” to: folu.aboaba@workplacecentre.com