Head of Operations Job at Workforce Group

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

We are recruiting to fill the position below:

Job Position: Head of Operations

Job Location: Lagos
Employment Type: Full-Time

Job Summary

• The ideal candidate has overall responsibility for Manufacturing, Engineering, Raw Materials, and product development.
• The position will lead integration of lean manufacturing design and development for the business.
• The key accountability of this position is to drive customer satisfaction via effective and efficient service delivery from order to delivery while maintaining a reasonable cost structure to achieve agreed corporate EBITDA.

Job Responsibilities

• Responsible for the chain of activities from order to delivery.
• Act as operations thought leader – evolving products and managing complexity through configuring and well thought out product development.
• Oversee manufacturing operations and determine the needs and capabilities of each department.
• Conduct the company's operations activity in accordance with its short or long-term strategic planning needs
• Analyzes current and future trends and needs and accurately assesses functional responsibilities, competitive strengths, and vulnerabilities.
• Report on a regular basis to the Managing Director with whom he will collaborate in finding the best solutions and strategies for the company's future.
• Conduct daily Gemba walk, willing to pour through data and dig into problem solving solutions.
• Evaluate existing systems and think through product development and manufacturing processes to recommend improvement.
• Steward the production system and the planning process and drive and support Operations.
• Manage the manufacturing activity in an efficient, profitable, and sustainable operation.
• Manage employee performance by establishing clear goals and expectations, tracking progress against the goals, ensuring timely feedback, and addressing performance problems and issues promptly.
• Provide Leadership and Coaching support for the operations team.

Educational & Professional Requirements

• A Bachelor's Degree in Engineering., an MBA will be an added advantage.
• Minimum of 10 years of leadership experience in manufacturing operations from world class multinational organization.
•  Proven experience in Lean Manufacturing, Total Quality Management
• Must have leadership experience in Manufacturing Operations, Product Development and Lean Systems Leadership

Competencies & Skills:

• Excellent people management skills
• Stakeholder relationship management
• Strategy and innovation
• Leadership skills
• Corporate reporting
• Financial management
• Proven track record of championing new product designs that can be manufactured efficiently.
• Excellent management skills and good knowledge of the manufacturing business.
• Good Communication and Interpersonal Skills
• Automation of the operations workflow (ERP).
• Problem-solving skills.