Helpdesk/Customer Service Representative

So Fresh is Nigerias number one and fastest growing healthy food chain for a wide range of fresh, delicious, nutrient-rich and healthy meals. Founded in 2010 as Fruitivegies Limited, a modernized Farmers Market, before its rebrand and change of name to So Fresh in 2013.

We are recruiting to fill the position of:

Job Position: Helpdesk/Customer Service Representative
Job Location: Lagos

Details

• The Helpdesk Reps offer support and technical assistance to our online customers who are using our services and products. They also work closely with the dispatch riders.

Job Duties

• Responding to queries via chat, email, or phone
• Providing technical assistance for questions and problems
• Resolving problems with order placements and dispatch riders
• Following up with customers to ensure full resolution of issues
• Requesting feedback and/or monitoring calls and other methods of correspondence to improve services
• Running reports to analyse common complaints and problems
• Possesses ability to work well with minimal supervision.
• Good telephone etiquettes

Qualification

• Degree in Mass Communication or related courses with at least 1 year experience in same position.