Hotel Porters (Angel whyte hotel kubwa)

Venmac Resources Limited is a Hotel Management company with an unmatched experience in the hospitality Industry. We provide hotel consultancy services, hotel management, hotel pre-opening, airbnb management, Human resource management, hotel technology, trainings and international development.

Our client, a three star hotel located at Kubwa, Abuja will be seeking to recruit a competent Porter who will lead the hotel and its team.

 

RESPONSIBILITIES 


  • As a Porter, you will provide exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage to rooms. 
  • Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service.
  • Interact with Guests and contribute to the first impressions of guests. 
  • Ensure that individual guest and Groups receive fast, efficient and friendly service.
  • Ensure you communicate any guest feedback to the management & appropriate department. 
  • Assist with room moves and luggage deliveries and always man the Front Door, following all standard operating procedures.
  • Ensure laundry support is provided when required by guest.
  • Provide room service for guest and also clear guest plates from time to time.
  • Answer calls in the absence of the receptionist.
  • Present yourself in a professional way as possible.
  • Take guest for room shows explaining each facility in the room.
  • Handle check out operations by ensuring every lost but found items are brought to the notice of the management.
  • During check out, check the rooms properly for any spoilt items.
  • Ensure the front office is clean and free from clutter at all times.
  • Clean the reception area, sweep, mop floors and vacuum carpets.
  • Fix minor technical issues, like changing bulbs and providing room support.
  • Report damage in guest rooms, call technicians and monitor repairs until completion.
  • Monitor generator operations by making sure the security team know when to switch on/off at appropriate times.
  • Any other extra responsibility as may be assigned by the management.
  • Water the flower,