IT Support Officer Job at Creditville Limited

Creditville has evolved into a proprietary fintech firm offering a variety of services (loans, leases, finance, investment, asset management, banking, foreign exchange, and real estate) from its headquarters in the heart of Victoria Island, Lagos, Nigeria. Through our specialized subsidiaries, we have developed and continue to deploy the use of digital technologies and innovations to support, enable, and provide alternatives to traditional banking, financial, and investment services. Our experience and capabilities in providing our services are bolstered by our Board of Directors and Management professionals, who have a combined experience of more than three decades in the provision of financial services.

We are recruiting to fill the position below:

Job Position: IT Support Officer

Job Location: Lagos (Head Office)
Employment Type: Full-time
Department: Information Technology
Supervisor: IT Manager
Working Relationships: All Staff

Job Summary

• Maintain and monitor the computer systems and networks of the organization.
• Solve technical issues and collaborate with team members across all departments to assist them with their technical requirements.

Duties & Responsibilities

• Install and configure software and computer systems.
• Troubleshoot and resolve issues with software or hardware.
• Support the implementation of new solutions or applications.
• Establish accounts for new users and assist with password or login problems.
• Test, evaluate, and make decisions about new technology for the business.
• Walk colleagues or clients through steps to help them resolve their technical problems.
• Maintain procedures and reports that provide technical support to the entire organization.
• Analyze records and logs to spot underlying trends and potential issues.
• Participate in business-wide meetings to provide insight into technical requirements.

Qualifications

• Bachelor’s Degree in Computer Science or a related field.
• Certifications are preferred, but not required.

Experience:

• 3 years of experience in an IT support role.

Behavioural Skills:

• Working knowledge and expertise with a variety of software, hardware, and applications.
• Willingness to solve complicated problems and see projects through to completion.
• Strong interpersonal communication and relationship-building skills.
• Analytical skills to study problems and records and identify solutions.
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Ability to manage time and effectively prioritize numerous projects at one time.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@creditville.ng using the Job Position as the subject of the email.