IT Support Officer Job at Genesis Deluxe Cinema

Genesis Cinemas is the leading cinema chain of West Africa with 12 locations, 47 screens, and over 4,700 seats in operation across Nigeria. GC is part of the Genesis Group, a Nigerian-based conglomerate established in 1991 with its key focus on hospitality and entertainment with diverse interests in Restaurants, Hotels, Industrial Catering, Cinemas, Family Entertainment Centres, and Facility Management. The Genesis Cinemas Brand and company was launched into the Nigerian market in the year 2008, in Lagos. By the month of December 2011, the company had served over 15 million customers.

Genesis Cinemas has cinemas located in Lagos, Port-Harcourt, Warri, Owerri, Abuja, and Asaba. Our strategy to continue to grow in all major cities of the country will have us opening in more locations in the years to come. We are a major brand in the strategic Lagos market, with our current Lekki location situated at the most popular shopping mall in the country with over 800 parking spaces, housing some of the most prestigious Nigerian and international retail brands. Genesis Cinemas Lagos was the first cinema in West Africa to show a 3D movie (Green Hornet) in February 2011.

We are recruiting to fill the position below:

Job Position: IT Support Officer

Job Location: Victoria Island, Lagos

Responsibilities

• Smooth running of computer systems and applications
• Routine update of webpages and contents
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users at the Head Office Server, Tapos and Veezi across all the sites.
• Repairing and replacing equipment as necessary
• Testing new technology
• Possibly training staff on IT related tasks
• Daily Report of IT jobs done to the Head of IT.

Requirements

• Associate's or Bachelor's Degree in Computer Science or a related field.
• 2 - 3 years of experience in a technical support role.
• Working knowledge and expertise with a variety of software, hardware, and applications.
• Willingness to solve complicated problems and see projects through to completion.
• Analytical skills to study problems and records and identify solutions.
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Strong interpersonal communication and relationship-building skills.
• Ability to manage time and effectively prioritize numerous projects at one time.