IT Technical Support Manager Job at MainOne
MainOne’s success is built on having talented and highly proficient people within their respective fields as the driving force behind our business
A job in MainOne is different from any other you have had. With joining MainOne you’ll be challenged, inspired and proud as you become a part of something big.
We are recruiting to fill the position below:
Job Title: IT Technical Support Manager
Qualifications, Skills & Competencies
- B.Sc./HND in the field of computer science
- 3+ years’ work experience in IT service desk and support
- Certification in ITIL V3, MCSE/MCSA
- Extensive application support experience in
- Extensive knowledge of computer hardware, including troubleshooting.
- Working knowledge of a range of diagnostic utilities, including […].
- Good written, oral, and interpersonal communication skills.
- Experience with desktop and server operating systems, including Win7,8.1, Windows 2008 server etc.
- Familiarity with the advanced principles of ITIL, ITSM
- Proven track record of developing and providing SLAs and Service Desk deliverables.
- Demonstrated progressive experience in the management of a technical support team.
- Understands OSI model and has knowledge of TCP/IP
- Knowledge of Microsoft Dynamics AX ERP and SharePoint platform
Demand on the Job
- Solid relationship management and performance management skills.
- Ability to motivate and direct staff members and subordinates.
- Strong customer service orientation.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional interpersonal skills, with a focus on listening and questioning skills.
- Ability to present ideas in business-friendly and user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Team-oriented and skilled in working within a collaborative environment.
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