Job Openings at WorQulture

WorQulture is recruiting suitably qualified candidates on behalf of its clients in various sectors to fill the following positions below:

1.) Fashion Retail Sales Associate

Job Location: Lekki Phase 1, Lagos

Job Description

• Our client is in need of a Retail Sales Associate who is a passionate and fashion-forward Retail Sales Associate and can play a key role in providing exceptional customer service, drive sales, represent our brand with enthusiasm and style.
• You will also assist customers in finding the perfect outfits and accessories, share your knowledge of fashion trends, and contribute to creating a memorable shopping experience that keeps customers coming back.

Work Schedule:

• Working Days: Mon - Saturday (Alternate Saturdays)
• Working hours: 8am - 4pm and 10am - 7pm (Shift).

Responsibilities

• Welcome and greet customers as they enter the store, providing friendly and personalized assistance to help them find products that meet their needs and preferences.
• Build relationships with customers by engaging in genuine conversations, actively listening to their fashion preferences, and offering styling advice and recommendations.
• Demonstrate a strong understanding of our product offerings and stay informed about current fashion trends, collections, and promotions.
• Assist customers with fitting rooms, offering feedback on fit, styling, and coordinating outfits to enhance their shopping experience and increase sales.
• Process transactions accurately and efficiently using the point-of-sale (POS) system, handling cash, credit card, and other payment methods, and maintaining a tidy and organized cash wrap area.
• Maintain visual merchandising standards by replenishing stock on the sales floor, arranging displays, and ensuring that products are neatly folded, hung, and presented according to brand guidelines.
• Monitor inventory levels, conduct regular stock checks, and communicate product replenishment needs to management to ensure adequate supply and availability of merchandise.
• Assist with store opening and closing procedures, including cash reconciliation, security checks, and ensuring that the store is clean, organized, and ready for the next day's operations.
• Collaborate with team members and management to achieve sales targets, meet performance goals, and contribute to the overall success of the store.
• Resolve customer concerns or complaints promptly and courteously, and escalating issues as needed to ensure customer satisfaction.
• Take Photos of products in the store for social media styling and content creation
• Writing, reviewing, editing, and updating content for the company website, social media pages, marketing
• Perform all other duties as assigned daily.

Qualifications

• Minimum of a Bachelor's degree in any related field
• Minimum of 2 years of experience in retail fashion sales
• Ability to follow instructions and work as part of a team.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced retail environment, prioritize tasks, and adapt to changing priorities and customer demands.
• Enthusiasm for the fashion industry and a willingness to learn.
• Basic Knowledge in the use of Social Media
• Excellent communications skills
• Flexible to work a shift schedule including weekends.

Salary
N180,000 - N200,000 Monthly.

Application Closing Date: 11th April, 2024.

Click here to apply online

2.) Fashion Sales Associate

Job Location: Lagos Island, Lagos
Working Hours : Mon-Sat | 9am - 6pm

Summary

• Our client seeks a Sales/Production Associate responsible for engaging customers, offering product expertise, and ensuring a positive shopping experience.
• This role also involves collaborating with the production team to coordinate manufacturing, manage inventory, and uphold quality control for smooth production cycles.

Responsibilities
Sales:

• Engage with customers to understand their needs and preferences.
• Provide product information, styling advice, and assistance during the shopping experience.
• Drive sales by effectively communicating the features and benefits of fashion products.

Customer Service:

• Ensure excellent customer service by addressing inquiries, resolving issues, and maintaining a positive shopping environment.
• Build and maintain strong customer relationships to encourage repeat business.

Inventory Management:

• Assist in monitoring and managing inventory levels.
• Collaborate with the production team to ensure adequate stock availability.

Production Support:

• Coordinate with the production team to facilitate smooth manufacturing processes.
• Contribute to quality control measures to uphold brand standards.

Visual Merchandising:

• Assist in creating visually appealing displays to showcase products.
• Ensure merchandise is organized and presented in an aesthetically pleasing manner.

Team Collaboration:

• Work collaboratively with colleagues in sales and production to achieve overall business objectives.
• Communicate effectively to streamline processes and enhance teamwork.

Qualifications

• Bachelor's degree in any related field
• Minimum of 2 years of experience in retail sales or production within the fashion industry.
• Strong interpersonal and communication skills.
• Detail-oriented with a keen eye for fashion trends.
• Ability to multitask and thrive in a dynamic, fast-paced environment.
• Good organizational skill
• Relevant computer knowledge especially with the use of Microsoft Excel
• Basic social media skills.

Salary
N100,000 - N150,000 Monthly.

Application Closing Date: 11th April, 2024.

Method of Application
Interested and qualified candidates should send their CV to: careers@worqulture.com using the Job Position as the subject of the mail.

3.) Customer Service Officer

Job Location: Lekki Phase One, Lagos
Employment Type: Full-time
Availability to start: As soon as possible
Work Hours: 8am - 5pm (Mondays - Saturdays)

Job Description

• Our client is hiring for the role of a customer service representative. The Customer service representative is responsible for maintaining the front home of the business and is required to ensure 100% customer satisfaction.
• The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. You will be responsible for managing all enquiries, relating them to the relevant department, managing the production of confectionery and ensuring every customer is satisfied.
• If you have what it takes to be hands-on, use your initiative and charm the socks off customers then you should apply.

Duties and Responsibilities

• Respond to all customer enquiries by mail, text message, phone calls, website bookings etc.
• Own overall relationship with customers
• Ensure retention and satisfaction of all customers
• Deliver the highest level of professional service to customers
• Ensure outstanding customer satisfaction by maintaining strong working relationships.
• Handle client issues and complaints throughout the implementation life cycle in a timely and accurate manner.
• Schedule and conduct status meetings with appropriate development resources and customer.
• Maintain complete and accurate customer correspondence data.
• Develop and update client related reports.
• Understanding key customer individual needs and addressing these.
• Managing client relationships to build a reputation for excellent service and generate repeat business.
• Managing the company's social media handles.
• Keeping customers updated on the latest products in order to increase sales.
• Negotiate and manage agreements through the business contract process.
• Identify and develop problem solving methodologies to resolve customer issues.

Requirements

• Bachelor's Degree / OND / HND
• 1-3 years of Experience in customer relations or any other relevant role
• Strong written and verbal communication skills
• Excellent time management, project organization, and follow-through skills.
• Detail-oriented
• Demonstrate ability to increase customer retention and satisfaction
• Strong interpersonal and customer relation skills
• Excellent problem-solving skill
• Strong organizational skills
• Proficiency in all Microsoft applications.
• Ability to work effectively with minimal supervision
• Positive attitude focused on customer satisfaction.

Application Closing Date: 5th May, 2024.

Method of Application
Interested and qualified candidates should send their CV to: careers@worqulture.com using the Job Position and Location as the subject of the mail.