Job Vacancies at Beckley Consulting Limited

We are recruiting to fill the following positions below:

1.) Customer Care Executive

Job Location: Lekki, Lagos
Employment Type: Full-time

Key Responsibilities

• Attend to Customer’s Issues & resolve them in a timely & efficient manner.
• Coordination with Support Teams and ensuring customerissues are resolved efficiently and effectively.
• Ensuring Collections of receivables is achieved as per the set targets.
• Service & MTTR Improvement Plans
• Identify and assess customers' needs to achieve satisfaction.
• Raising, following up and closure Trouble Tickets
• Dispatch Invoices to Enterprise & Retail Customers as per the laid down process.
• Follow up for collections through timely reminders to Enterprise & Retail Customers,
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Generate Sales Leads

Key Relationships

• HOD/CIO/MD of TecPoint Global Solutions
• HOD Business Development Department
• HOD Customer Care Department
• HOD Project Management Department
• Customers of TecPoint Global Solutions
• Vendors & Partners of TecPoint Global Solutions

Requirements

• Graduates in Marketing, Science, Business Administration or any other discipline may also apply
• NYSC Certified
• Must have 1 - 3 years of experience in a Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.

Required Skills:

• Fair Knowledge of Telecom Technologies
• Internet Bandwidth & Leased Circuits
• Innovative Solutions & Internet of Things (IoT)
• Internet Broadband

Soft Skills and Characteristics

• Strong organizational skills
• Self-motivated and detail-oriented
• Quick to collaborate and coordinate with team members when necessary
• Prior experience working with Telecommunication Customer Care Department
• Strong math and critical reasoning skills
• Customer Relationship Management
• Integrity & Honesty
• Strong Oral & Written Communication
• Comprehensive knowledge of telecom products, services, and plans.
• Understanding of telecommunication networks, technologies, and equipment.
• Familiarity with billing processes and account management in the telecom industry.
• Knowledge of customer service principles and practices.
• Team Player
• Interpersonal Skills
• Resourcefulness & Result Oriented approach
• Customer Oriented Approach
• Proficiency in using customer support software and tools.

Key Measures

• MTTR
• Network Uptime
• Customer Satisfaction Score (CSAT)
• Total Tickets & Closed Tickets per customer
• First Response Time (FRT)
• First Contact Resolution (FCR)

Salary
N100,000 / Month.

Method of Application
Interested and qualified candidates should forward their CV to: recruitment@beckleyconsulting.com using the Job Position as the subject of the email.

2.) Telecom Sales Officer

Job Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• The Telecom Sales role drives sales and revenue growth in the telecommunications industry.
• The primary responsibility is to sell telecom products and services to individual customers or businesses.
• The Telecom Sales professional must possess excellent communication and interpersonal skills to build and maintain relationships with clients.
• This position requires staying up to date with industry trends and technology advancements to promote and sell telecom solutions effectively.

Key Areas:

• Sales and Business Development
• Customer Relationship Management
• Product and Industry Knowledge

Responsibilities

• Build strong relationships with new and existing clients.
• Understand client's needs and provide tailored solutions to meet their requirements.
• Ensure high client satisfaction and address any concerns or issues promptly.
• Conduct thorough market research to identify trends, customer needs, and competitor analysis, providing insights for business development initiatives.
• Collaborate with cross-functional teams to develop comprehensive and compelling proposals that address client requirements and differentiate our services.
• Formulate effective sales strategies, including pricing, positioning, and go-to-market plans, to achieve sales targets and penetrate new markets.
• Prepare and deliver persuasive sales presentations to potential clients.
• Understand customer needs and requirements and provide tailored solutions to meet business objectives.
• Collaborate with the sales team to develop pricing strategies and proposals.
• collaborate with internal teams, including technical support, product development, operations, and marketing, to deliver comprehensive telecom solutions and to ensure seamless service delivery.
• Negotiate contracts and agreements with clients, ensuring mutually beneficial terms and conditions that align with the company's objectives.
• Meet or exceed assigned sales targets and revenue goals.
• Identifyand target potential customers in the assigned market segment or geographical area.
• Generate leads through various channels such as cold calling, networking, and referrals.
• Provide input and feedback to enhance product offerings and service quality.
• Participate in industry events, conferences, and networking opportunities to promote the company and establish professional connections.

Key Performance Indicators

• % Achievement of organisation client’s target
• % of revenue growth
• Timely submission of sales reports and forecasts.
• Growth in the company's market share.
• Effectiveness in building and maintaining client relationships.
• Achievement of sales targets and revenue goals.
• Number of new clients acquired and retention rate.
• Client satisfaction and conversion rate of leads to a closed deal
• Contribution to the development of new business strategies

Education Required

• A Bachelor's Degree in Business, Marketing or a related field is preferred.
• Training/certification in Telecom sales will be an added advantage

Experience:

• 2-5 years of experience in Telecom sales.
• Proven experience in business development, sales, or a similar role.
• Track record of successful business development and sales achievements.
• Experience in building and maintaining client relationships.

Skills Required:

• Proven experience in business development or sales; preferably in the Telecom industry
• Excellent communication and interpersonal skills
• Good analytical and problem-solving skills
• Self-motivated and target-driven with a results-oriented mindset
• Strong negotiation and persuasive abilities
• Ability to build and maintain relationships with key stakeholders
• Proficient in using CRM software and other sales tools
• Ability to work independently and as part of a team; Customer-focused mindset with the ability to understand and address customer needs.

Knowledge Required:

• In-depth knowledge of Telecom products, services, and solutions; including market trends and key players
• Familiarity with sales techniques and practices Understanding of Telecommunication networks, technologies, and infrastructure
• Awareness of market trends, competitors, and emerging technologies in the telecom industry
• Bidding & Contracting; Retail Management; Operations Management; Understanding of standard processes, regulatory standards, etc.

Remuneration
N150,000 Monthly.

Method of Application
Interested and qualified candidates should forward their CV to: recruitment@beckleyconsulting.com using the Job Position as the subject of the email.

3.) Physiotherapist

Job Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a skilled and compassionate Physiotherapist to join our team in Lagos, Nigeria. As a Physiotherapist, you will be responsible for assessing, planning, and implementing rehabilitative treatment programs for patients with physical disabilities or injuries
• Your expertise will contribute to improving patients' mobility, relieving pain, and enhancing their overall quality of life
• The ideal candidate should have strong clinical skills, practical communication abilities, and a genuine passion for helping individuals regain their functional independence.

Responsibilities

• Conduct comprehensive assessments to evaluate patients' physical abilities, limitations, and functional goals.
• Develop individualised treatment plans based on assessment findings, patient goals, and evidence-based practice.
• Implement and administer a range of therapeutic interventions, such as manual therapy, exercise programs, electrotherapy, acupressure and Acupuncture.
• Monitor and track patients' progress throughout treatment, adjusting intervention strategies as needed.
• Educate patients and their families on self-management techniques, home exercise programs, and injury prevention strategies.
• Collaborate with interdisciplinary teams, including physicians, nurses, occupational therapists, and other healthcare professionals, to ensure coordinated and holistic patient care.
• Maintain accurate and up-to-date documentation of patient evaluations, treatment plans, progress notes, and discharge summaries.
• Adhere to ethical and professional standards, ensuring patient confidentiality and respecting cultural and individual diversity.
• Stay informed about the latest developments and research in physiotherapy practice through continuous professional development.

Requirements

• Bachelor's or Master's Degree in Physiotherapy from a recognized institution.
• Valid licence to practise as a Physiotherapist in Nigeria.
• Proven experience, working as a Physiotherapist, preferably in a clinical or hospital setting.
• Outstanding interpersonal and communication skills, with the ability to build rapport with patients and collaborate effectively with healthcare teams.
• Empathy, compassion, and a patient-centred approach to care.
• Demonstrated ability to work independently and as part of a team, with excellent time management and organisational skills.
• Strong knowledge of musculoskeletal, neurological, and respiratory conditions, and their associated rehabilitation protocols.
• Proficiency in conducting thorough assessments, formulating treatment plans, and implementing evidence-based interventions.
• Excellent manual therapy skills and the ability to apply various therapeutic techniques.
• Familiarity with electronic medical records (EMR) systems and basic computer literacy.
• Fluency in English, both written and spoken.

Preferred Qualifications:

• Candidates should possess a minimum of B.Sc / HND in Physiotherapy or related field.
• Experience in providing physiotherapy services to diverse populations and managing a wide range of conditions.
• Membership in relevant professional associations or bodies.
• Training in a specific area of physiotherapy practice, such as orthopaedics, musculoskeletal, neurology, or sports rehabilitation.
• Acupuncture trained (preferable but not required).

Salary

• N170,000 monthly.

Method of Application
Interested and qualified candidates should forward their CV to: recruitment@beckleyconsulting.com using the Job Position as the subject of the email.