Job Vacancies at Hilton Worldwide

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all.

We are recruiting to fill the following positions below:

1.) Front Desk Supervisor

Job Number: HOT0AURQ
Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, guest requests, concierge services and promotion of in-house activities.

Responsibilities

• As a Front Desk Supervisor, you will oversee the front office activities between the guest, the hotel, and the various hotel departments.
• A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the tasks to the highest standards:
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What are we looking for?
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree

Click here to apply online

2.) Electrician

Job Number: HOT0ATSJ
Job Location: Abuja
Employment Type: Full-time

What Will I Be Doing?
As an Electrician, you are responsible for inspecting, diagnosing, maintaining and repairing electrical equipment to deliver an excellent Guest and Member experience. An Electrician will also be required to ensure work is done to code and provide assistance during emergencies. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assemble, install, test, and maintain electrical equipment
• Diagnose malfunctioning systems to locate the cause of a breakdown and correct the problem
• Repair or replace wiring, equipment, and fixtures using hand tools and power tools
• Provide assistance during emergencies by operating floodlights and generators, placing flares, and driving needed vehicles
• Ensure quality inspections are carried out in line with company standards
• Ability to trouble shoot and repair electric motor.
• Inspect electrical equipment to ensure coding compliance
• Advise management on whether continued operation of equipment could be hazardous
• Ensure good relationships are built with internal and external customers
• Perform special projects and other responsibilities as assigned

What Are We Looking For?
An Electrician serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Qualification in electrical field (5years experience)
• Knowledge and experience of electrical equipment
• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards.

Click here to apply online

3.) Night Manager

Job Location: Ikeja, Lagos
Employment Type: Full-time

What will I be doing?

• As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
• A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
  • Oversee the entire Front Office operation to maintain high standards
  • Serve as a point of contact for regular and VIP Guests
  • Complete Night Audit duties
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
  • Manage, record and promptly resolve issues or emergencies that arise
  • Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
  • Act in accordance with all security and emergency procedures and manage the instigation of these, as required
  • Compile adequate handover to Early staff / Duty Manager
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Conduct annual and mid-year Appraisals with Team Members
  • Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
  • Assist other departments, as necessary

What are we looking for?

• Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members.
• To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Previous supervisory experience in Front Office within the hotel/leisure/retail
  • High level of IT proficiency
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team

Click here to apply online