Job Vacancies at Personal Trust Microfinance Bank

Personal Trust is a Microfinance Bank in Lagos and a subsidiary of First Ally Capital Limited (FACL). Formerly known as Personal Trust Savings and Loans, the Bank was registered in 1993 and operated as a Mortgage Bank until its conversion to a Microfinance Bank in 2014. Personal Trust has a branch network at strategic locations in Lagos State and provides banking services to individuals, micro, Small and medium enterprises (MSME).

We are recruiting to fill the following positions below:

1.) E-Business Officer

Job Location: Lagos Mainland, Lagos
Employment Type: Full-time

Job Description

• The E-business Officer is responsible for the alignment of e-business strategies with the short and long terms goals of the bank.
• The job holder ensures the support and growth of e-products and services in order to achieve the digital transformation vision of the bank.

Duties and Responsibilities

• Increase the profitability of e-business by achieving e-business budget.
• Assist the Head of E-business on project implementation within budget and set time frames.
• Comply with operating manuals / procedures for e-products operations.
• Comply with strategies to increase the bank’s market share by growing the number of active users of e-business solutions.
• Manage each channel as a business, focusing on service delivery income streams and costs Manages all self-service channels including websites, applications, software’s etc.
• Supervise Cards, and mobile money operations of the bank.
• Ensure customers’ disputes/claims regarding e-channel transactions are resolved within TATs.
• Ensure reconciliation of ledgers and settlement of transactions.
• Ensures fees due to the bank are received from third parties as and when due.
• Provides user support for the core banking and alternative banking channels.
• Implement security measures to protect systems and infrastructure.
• Report all suspicious or fraudulent activities to Compliance.
• Flexibility to carry out any other task as requested by Management.

Qualifications

• HND/BSc/ in IT or Computer Science
• Evidence of completion/ exemption of/from NYSC
• Evidence of completion of Microfinance Certification program.

Experience:

• Minimum of five (5) years of experience in IT and e-commerce in a bank.

Skills:

• Channel Management
• E-Banking Business Savvy
• Business Acumen
• Product Development
• Ability to multi task and meet tight deadlines
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Strong strategy and implementation skills
• Proficient in the use of MS Office Suite.

Method of Application
Interested and qualified candidates should apply by sending their CV to: recruitment@personaltrustmfb.com using the Job Position as the subject of the email.

2.) Relationship Officer

Job Location: Lagos Mainland, Lagos
Employment Type: Full-time

Job Description

• A Relationship Officer is responsible for prospecting, marketing, business development, and income generation in line with the key performance indicators.
• The Relationship Officer is the interface between the Bank and the customer and nurtures mutually beneficial relationships between both parties.

Duties and Responsibilities

• Achieve growth within the key performance indicators: liability and risk asset generation, account opening, income generation, and e-banking product offerings.
• Evaluate the creditworthiness of customers by processing loan applications and documentation.
• Monitors active loans and enforces collection and recoveries.
• Ensures the achievement of all budget parameters.
• Develop referral networks and cross-sell products and services.
• Ensures a high level of customer satisfaction through excellent customer engagement and service delivery.
• Actively seek out new sales opportunities through cold calling, networking, and referrals.
• Expedites the resolution of complaints to maximize satisfaction and boost the customer service experience.
• Achieve a healthy portfolio and deposit mix.
• Executes marketing strategies and develops marketing campaigns.
• Ensures compliance with all internal policies and regulatory guidelines.
• Monitors competition by gathering current marketplace information on pricing, products, etc.
• Recommends changes in products, services, and policies by evaluating results and competitive developments.
• Identify potential loan markets and develop referral networks.
• Perform any other duties as may be assigned by Management.

Qualifications and Experience

• Candidates should possess a B.Sc / HND qualification in Social Science or any other related course.
• 3 - 10 years of work experience
• Evidence of completion / exemption from NYSC.
• Previous experience in a marketing role in a Microfinance Bank or Financial Organization is an advantage.

Skills:

• Demonstrated ability to communicate, present, and influence credibly and effectively at all societal levels.
• Proven ability to drive the sales process.
• Excellent communication and interpersonal skills.
• Ability to work in a goal-oriented environment.
• Strong business sense and industry expertise.
• Basic understanding of sales principles and customer service practices.
• Friendly, helpful, confident, and engaging personality.
• Ability to work in a team
• Strong planning, organizational, and time management abilities
• Proficient in the use of the MS Office suite.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@personaltrustmfb.com using the Job Position as the subject of the mail.

3.) Driver

Job Location: Lagos Mainland, Lagos
Employment Type: Full-time

Job summary

• The Driver is responsible for carrying out all transport related duties in the Bank which includes conveying staff, delivery and pick up of packages and vehicle maintenance.

Duties and responsibilities

• Maintaining the assigned vehicle which includes washing cleaning, changing oil and water, monitoring tire pressure, and performing minor repairs as needed
• Maintaining a vehicle logbook
• Promptly reporting any traffic violations, road accidents, and vehicle breakdowns
• Complying with road and traffic regulations
• Ensures validity of vehicle particulars in compliance with domestic regulations e.g. licenses, road worthiness, insurance etc.
• Adhere to all safety requirements
• Maintain the service and appearance of assigned vehicle
• Any other duty assigned by management

Qualifications

• OND in any relevant field
• A clean driving record with no traffic violations
• Clear criminal record

Experience:

• Previous experience as a driver in a corporate organization.

Skills:

• Strong time management skills
• Stress Management/Composure
• Neat and professional appearance
• Good working knowledge of Lagos road network
• Ability to navigate efficiently
• Team work
• Diligent attention to detail
• Diligent attention to safety.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@personaltrustmfb.com using the Job Position as the subject of the mail.