Ongoing Recruitment at suavecareers

Suave Careers - Our client, a reputable conglomerate company, is recruiting to fill the position below:

Job Position: Customer Service Manager
Job Location: Yaba, Lagos
Employment Type: Full-time

Job Summary

• They are looking to hire a qualified candidate for the position of Customer Service Professional with vast knowledge in customer acquisition, retention and loyalty strategies, managing irate clients, and brand/client social media campaigns.
• Preferably Female

Responsibilities

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Creating a positive onboarding experience for all new clients.
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Persuade customers to reconsider the rollover of their investments instead of liquidation.
• Investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by customer service assistants
• develop feedback or complaints procedures for customers to use
• improve customer service procedures, policies and standards for your organization or department
• Meet with other managers to discuss possible improvements to customer service
• Train your team to deliver a high standard of customer service
• lead or supervise a team of customer service staff
• Learn about your organization’s products or services and keep up to date with changes
• Keep accurate records of discussions or correspondence with customers
• To oversee the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of client issues.
• To supervise the activities of the client experience team to ensure their interaction with clients reflects positively on the company.
• Expected to monitor the activities of the client service team to ensure compliance with acceptable standards of client service.
• Conduct studies and research to discover new techniques necessary for improving client experience.
• Organize training programs for client experience representatives in order to update their job knowledge and enhance their skills.
• Source for new business prospects and follow up on referrals from existing clients.
• Ensure that all records of all existing and potential clients are properly maintained and updated.
• Ensure timely communication of information regarding investments to both client and management.
• Ensure effective and timely communication of information to both client and management on any pre-liquidation and post-liquidation of investment.
• Ensure that client inquiries are responded to in a timely and professional manner.
• Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.
• Draft client service agreement providing details on the scope of service and compensation.
• Provide accurate, valid and complete by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Requirements and skills

• BSc / BA in Business Administration, Marketing or a related field
• Required experience of 3-5 years as a Client Relations Manager or Relationship Manager
• Proven track record of meeting and exceeding targets
• Background in the customer service industry
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team
• Excellent interpersonal skills.
• Ability to network and build business relationships.

Job Position: Senior Investment Manager
Job Location: Yaba, Lagos
Employment Type: Full-time

Job Description

• We are looking to recruit a Senior Investment Manager to join our investment team and help grow our portfolio of investors.
• We have a strong preference for someone with deposit mobilization experience and high networks in within Nigeria and Diaspora at large.

Duties

• Source for new investors and expansion of portfolios from new and existing clients.
• Drive Customers Acquisition to meet daily, weekly, and monthly targets.
• Evaluate structure, negotiate, and close new transactions, portfolio restructurings, rescheduling, capital increases, equity sales, etc.
• Design and implement strategic business plan that will expands company’s investors base.
• Set sales goals, compare performance to goals, and adjust goals as needed
• Sell the Company products by establishing contact and developing relationship with prospects.
• Relationship management of existing and new investors.
• Develop a strong pipeline of good quality investment opportunities.

Qualifications / Experience

• B.Sc or HND in Marketing, Social Science, Humanities or other related disciplines.
• Minimum of 5 years experience in a similar position.

Required Skills / Attributes:

• Good oral and written communication skills.
• Good interpersonal and people management skills.
• Self-motivated and good team player.
• Able to work flexible schedules.
• Excellent Negotiating skills.
• Strong sense of professionalism, integrity, sound judgment, and tact.
• Ability to maintain confidentiality.

Remuneration
N200,000 - N500,000 Monthly plus commission (If you're an average, you can earn N200K below with Commission/Bonus monthly, and If you are a sales superstar, you can earn N500k plus and above with Commission/Bonus monthly)

Job Position: Marketing Executive

Job Location: Yaba, Lagos
Employment Type: Full-time

Job Description

• We are looking for result-oriented committed individuals to join our sales team.
• You will support the development & execution of key sales growth strategies that expand the company’s customer base and increase sales by to grow the revenue base of the organization.

Responsibilities and Duties

• Present, promote and sell products/services to existing and prospective customers
• Initiate strategies to sell and increase the Company’s revenue and brand value;
• Conduct market research, surveys, and competition analysis and pricing to identify customer requirements, evaluate trends, brand awareness, and competition ventures.
• Keep abreast with new market initiatives/ trends and advise management accordingly;
• Support the management in negotiations and product enhancement;
• Oversee business relationships and partnerships through direct meetings with customers/investors;
• Collaborate with the Management, Heads of Departments, and all team members to execute business plans;
• Develop quotes and proposals for the project and/or investment plans;
• Identify new business opportunities - including new markets, growth areas, products and services;
• Establish, develop and maintain positive business and customer relationships;
• Reach out to customer leads through cold calling;
• Expedite the resolution of customer problems and complaints to maximize satisfaction;
• Achieve agreed upon sales targets and outcomes within schedule;
• Coordinate sales effort with team members and other departments ;
• Keep abreast of best practices and promotional trends;
• Any other task as assigned.

Qualifications / Experience

• B.Sc or HND in Marketing, Social Science, Humanities, or other related qualification.
• Minimum of 2 years experience in a similar position.

Required Skills / Attributes:

• Good oral and written communication skills.
• Good interpersonal and people management skills.
• Self-motivated and good team player.
• Able to work flexible schedules.
• Excellent Negotiating skills.
• Strong sense of professionalism, integrity, sound judgment, and tact.
• Ability to maintain confidentiality.

Remuneration
Commission +Allowance.

Method of Application
Interested and qualified candidates should send their CV to: suavecareersng@gmail.com using the job position as the subject of the email.