Online Customer Service Representative
Vitachem is a major producer, importer and distributor of Food Additives, Chemicals and Industrial raw materials to manufacturers in Nigeria.
We are currently recruiting to fill the position below:
Job Position: Online Customer Service Representative
Job Location: Lagos
Job Responsibilities
- To attend to all customer's enquiries and sell competitive products.
- Support and provide superior service to customers via phones, e-mails and faxes as a receiver and caller.
- To deal with customers via telephone, Internet, e-mail and instant messaging.
- To offer sales advice on products to customers
- Build and maintain effective customer relationship
- To strategically engage in active selling of products and close sales opportunities
Job Requirements
- Must have good interpersonal skills to understand customers’ inquiries or complaints and deal effectively with people who may be worried, frustrated or angry.
- Must also have good knowledge of telephone and computer systems so they can use call center systems efficiently.
- Must be able to learn quickly so they can acquire the product knowledge to answer customers’ questions accurately.
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