Operations Lead Job at Touchcore Technology Limited

Touchcore Technology Ltd is a leading IT solutions provider based in Lagos, Nigeria. The company designs, develops and deploys web and mobile-based applications and database-driven websites. The company specializes in delivering innovative technology and IT services designed to empower businesses across various industries. By integrating cutting-edge tools with a customer-centric approach, We offer scalable and tailored solutions to meet the evolving demands of a dynamic market.

We are recruiting to fill the position below:

Job Position: Operations Lead
Job Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Description

• The Operations Lead will oversee the day-to-day operational functions of the organization, ensuring efficient workflows, resource optimization, and alignment with business goals.
• This role is pivotal in driving operational excellence, streamlining processes, and ensuring that the company’s IT sales and services are delivered seamlessly.
• The ideal candidate will possess a strategic mindset, excellent problem-solving skills, and a strong background in operations within a tech or IT sales environment.

Key Responsibilities

• Develop and implement operational strategies to support the company’s growth and sales objectives.
• Collaborate with leadership to establish key performance metrics and goals for operational efficiency.
• Identify and mitigate risks impacting operational success.
• Manage and coordinate cross-functional teams to ensure smooth operations across departments.
• Provide coaching and leadership to drive team performance and accountability.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Collaborate with sales and marketing teams to ensure operational alignment with sales initiatives.
• Analyze existing workflows and implement improvements to enhance efficiency and reduce costs.
• Automate processes where applicable to streamline operations.
• Ensure compliance with industry best practices and company standards.
• Oversee the timely and efficient delivery of IT products and services to clients.
• Manage vendor relationships and supply chain logistics for IT products.
• Track operational performance using data analytics and reporting tools.
• Provide regular updates to management on operational efficiency and project status.
• Use data-driven insights to recommend and implement operational changes.
• Plan and manage budgets for operations-related activities.
• Optimize the use of resources to align with business priorities.
• Monitor expenses and implement cost-control measures.
• Oversee administrative functions, including office management, vendor coordination, and compliance.
• Ensure proper documentation and record-keeping for operational processes.

Key Requirements

• Bachelor’s Degree in Business Administration, Operations Management, or related field (MBA preferred).
• 5  - 8 years of experience in operations management, preferably in the tech or IT sales industry.
• Proven experience in managing teams and implementing process improvements.
• Strong knowledge of operational frameworks and supply chain management.
• Excellent organizational and problem-solving skills.
• Proficiency in operations management tools, CRMs, and ERP systems.
• Data-driven mindset with expertise in analytics and reporting.
• Exceptional communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Familiarity with IT products, sales cycles, and service delivery models.
• Experience with process automation or AI tools.
• Certifications in operations management (e.g., Lean Six Sigma, PMP) are a plus.