Operations Officer Job at Mastery Financial Services Limited

At Mastery Financial Services Limited, we are more than just financial experts; we are your dedicated partners in wealth creation and financial success.With a steadfast commitment to integrity, collaboration, and professionalism, we offer a comprehensive financial service to meet your unique needs.

We are recruiting to fill the position below:

Job Position: Operations Officer

Job Location: Lagos Island, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a highly organized and efficient Operations Officer to manage and oversee day to day operations to drive business growth and oversee operational efficiency.
• The ideal candidate will ensure regulatory compliance, optimize operational processes, and support overall smooth functioning of the organization

Responsibilities

• Ensure adherence to all regulatory requirements set by financial authorities such as the central bank.
• Prepare and submit necessary regulatory reports and fillings
• Maintain up to date knowledge of relevant regulations and ensure internal policies are compliant.
• Implement and oversee KYC procedures
• Monitor and evaluate operational processes, identifying areas for improvement.
• Implement customer feedback mechanisms to improve service delivery
• Address and resolve customer complaints and issues promptly and professionally
• Assist in preparation of financial reports and forecasts
• Oversee the processing of currency exchange transactions, ensuring accuracy and efficiency.
• Develop and implement SOPs to enhance operational efficiency.
• Prepare and present operational reports to management, highlighting key performance indicators.
• Conduct regular risk assessments and implement risk management strategies.

Qualifications

• BSc or HND in Business Administration, Finance or a related field.
• 2 - 4 years of proven experience in operations management, preferably in a financial services environment
• Strong understanding of regulatory compliance and operational policies
• Excellent organizational and analytical skills.
• Proficiency in Microsoft Office Suite
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Salary
N150,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: peopleprotalents@gmail.com using the Job Position as the subject of the mail.