Operations Support Officer Job at Ritemed Consulting

Ritemed Consulting, a provider of consulting services, is recruiting to fill the position below:

Job Position: Operations Support Officer

Job Location: Lagos

Job Summary

  • The Operations support officer will assist with People management, Administrative management, Customer Service/onboarding, event/outreach planning, and expense management.
  • Meeting coordination and general operational support.

Responsibilities
People Management (Long term):


  • Prepare offer letters
  • Manage team information and set up onboarding plans
  • Work tools for new recruits
  • Business process support/ compliance
  • Sourcing short-term employees for outreaches and stock counts and maintaining a candidate pool
  • Other people-related support activities

Administrative (Planning, coordination, Expense tracking) -Long term:

  • Planning and coordinating routine in-house meetings
  • Support with coordinating ACPN/PCN events- handle payments calendars and team coordination
  • Support sales reps with coordinating marketing and outreach at partner retailers
  • Other event and outreach-related support activities
  • Keeping track of all office expenses and ensuring that budgets are adhered to.

Customer Service (Long term):

  • Manage the central customer service WhatsApp line
  • Respond to queries and escalate feedback to the relevant teams- Sales, Tech, etc
  • Keep a log of customer feedback and work with the sales team to develop and update FAQ documents.
  • Create app demo videos to be shared with customers on request
  • All other administrative and support functions required

Requirements

  • The candidate must reside in the Ajah axis

Required Competencies:

  • Google or MS Suite
  • Letter and proposal writing
  • Inventory management.

Remuneration
N150,000 - N200,000 Monthly.



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