Product Operations Manager Job at FairMoney

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position below:

Job Position: Product Operations Manager

Job Location: Abuja
Employment Type: Full Time
Department: Engineering

Description

• You will be working as a Product Operations Manager in our Product and Technology Division, which is now composed of 75+ people in Lagos, Bangalore, Paris, Türkiye, and remotely across the globe.
• We are building Engineering centers of excellence across multiple regions and are looking for smart, talented, driven engineers.
• This is a unique opportunity to be part of the core engineering team of a fast-growing fintech poised for more rapid growth in the coming years.

About The Role

• We are currently seeking to hire a Product Operations Manager whose sole focus will be on increasing efficiency and improving collaboration.
• The ideal candidate will concentrate on streamlining internal workflows, processes, and tools throughout each stage of product development - from strategizing and ideating to planning, building, launching, and beyond.

Role and Responsibilities

• Implementing or optimizing systems and processes
• Ensuring timely, audience-appropriate communication
• Analyzing, synthesizing, and automating data created or used by product management
• Building (or re-engineering) processes for repeatable, critical tasks
• Identifying product feedback loops within the organization and working with stakeholders to close those loops with new routines
• Scaling product knowledge across the organization
• Offloading non-core product management tasks
• Identifying areas where team effort doesn’t align with the core strategy
• Defining, documenting, and maintaining release processes
• Developing and documenting the norms and standards for tool use within product management.

Requirements

• You should have 3+ years of working with a high-growth tech company or working in banking/finance-related business areas such as acquiring, payments and so on.
• Outstanding written and oral communication skills.
• Excellent product knowledge and operational excellence.
• Strong understanding of payments and collections products.
• Experience with different transaction scenarios within the Fin-Tech Industry.
• Highly customer-centric and good problem solving skills.
• A strong knack for data.
• Readiness to provide insight and deliver measurable results for sophisticated products under ambiguous situations in a fast-paced environment.
• Proficiency in MS Office Suite - Excel.

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home.

Recruitment Process

• Screening call with a member of the recruitment team for 30 minutes.
• Technical interview with members of the product team for 45 - 60 minutes.