Quality Control Officer Job at Tribest Corporate Support Limited

Tribest is a corporate support solutions provider with a comprehensive range of people outsourcing services. We have a diversified team of management, strategy, banking and capacity development experts working together to provide organizations with the best human resource management solutions. With a team that diverse, we are setting new standards of performance and raising the bar in excellent service delivery.

We are recruiting to fill the position below:

Job Position: Quality Control Officer

Job Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a detail-oriented and proactive Quality Control Officerto oversee service delivery, facility standards, and customer experience within our Lifestyle Center.
• The successful candidate will be responsible for monitoring quality, ensuring compliance with policies, and driving continuous improvement across all departments.

Key Responsibilities

• Implement and maintain quality control procedures and benchmarks across all service areas.
• Conduct regular inspections of facilities to ensure cleanliness, safety, and maintenance standards are met.
• Monitor staff performance and customer service delivery to ensure compliance with set standards.
• Investigate and resolve quality-related issues in collaboration with relevant departments.
• Collect and analyze customer feedback to identify trends and areas for improvement.
• Prepare and present periodic quality audit reports to management.
• Provide training and support to staff to maintain service excellence.
• Ensure adherence to health, safety, and regulatory requirements.
• Recommend best practices and innovations to enhance customer satisfaction.
• Ability to work collaboratively with multiple teams.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Quality Management, or a related field.
• 2–4 years of experience in quality assurance/control, preferably within hospitality, retail, or lifestyle centers.
• Strong understanding of customer service standards and facility management practices.
• Experience in staff training, compliance monitoring, and service audits is an advantage.