Receptionist Job at De-Fivez

De-Fivez is a customer focused hospitality company with excellent service delivery all round.

We are recruiting to fill the position below:

Job Position: Receptionist

Job Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

  • We require to employ a Receptionist that can provide a positive guest experience by providing exceptional customer service and efficient front desk operations.
  • He/She will be thefirst point of contact for guests and visitors, responsible for greeting, checking-in, and checking-out guests, as well as addressing their inquiries and needs.
  • They will also contributes to maintaining a smooth flow of communication within the hotel and between various departments.

Job Description

  • Greet and welcome guests upon their arrival at the hotel in a friendly and professional manner.
  • Perform guest check-in and check-out procedures accurately and efficiently, following established protocols.
  • Provide information about hotel facilities, services, and local attractions to guests.
  • Communication and Coordination
  • Prepare a daily sales report
  • Communicate effectively with other hotel departments, such as housekeeping, maintenance, and concierge, to ensure smooth guest experiences.
  • Relay messages, packages, and information to guests and appropriate staff members.
  • Handle guest requests and concerns promptly and appropriately, striving to exceed guest expectations.
  • Answer phone calls, respond to emails, and handle reservations, cancellations, and modifications using the hotel's reservation system.
  • Maintain accurate records of room availability and guest accounts.
  • Process payments and manage cash transactions, ensuring accuracy and security.
  • Maintain a log of guest requests, incidents, and important information to ensure proper follow-up.
  • Keep the front desk area organized, neat, and presentable at all times.
  • Assist in administrative duties, such as filing, data entry, and maintaining guest records.
  • Prepare and distribute necessary reports to relevant departments.


  • Candidates should possess an HND or Bachelor's Degree with 2-3 years of experience.

Method of Application
Interested and qualified candidates should send their most recent CV (attached) to: using "Receptionist" as the subject of the email.