Receptionist Job at Reposebay Human Resources Limited

Reposebay Human Resources Limited - Our client, a reputable Hotel, is recruiting suitably qualified candidates to fill the position below:

Job Position: Receptionist

Job Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

  • Our client is looking for a receptionist that can provide a positive guest experience by providing exceptional customer service and efficient front desk operations.
  • He/She will be the first point of contact for guests and visitors, responsible for greeting, checking-in, and checking-out guests, as well as addressing their inquiries and needs.
  • They will also contributes to maintaining a smooth flow of communication within the hotel and between various departments.

Guest Services:

  • Greet and welcome guests upon their arrival at the hotel in a friendly and professional manner.
  • Perform guest check-in and check-out procedures accurately and efficiently, following established protocols.
  • Provide information about hotel facilities, services, and local attractions to guests.
  • Handle guest requests and concerns promptly and appropriately, striving to exceed guest expectations.

Front Desk Operations:

  • Answer phone calls, respond to emails, and handle reservations, cancellations, and modifications using the hotel's reservation system.
  • Maintain accurate records of room availability and guest accounts.
  • Process payments and manage cash transactions, ensuring accuracy and security.

Communication and Coordination:

  • Communicate effectively with other hotel departments, such as housekeeping, maintenance, and concierge, to ensure smooth guest experiences.
  • Relay messages, packages, and information to guests and appropriate staff members.
  • Maintain a log of guest requests, incidents, and important information to ensure proper follow-up.

Administrative Tasks:

  • Keep the front desk area organized, neat, and presentable at all times.
  • Assist in administrative duties, such as filing, data entry, and maintaining guest records.
  • Prepare and distribute necessary reports to relevant departments.

Problem Solving:

  • Handle guest complaints and concerns with professionalism, finding appropriate solutions and escalating issues as needed.
  • Address any technical difficulties related to the hotel's reservation and check-in systems.


  • Bachelor's Degree from reputable university (additional education or hospitality-related training is a plus).
  • Customer-service oriented with a positive attitude.
  • Proficiency in using computers and hotel reservation systems.
  • Multitasking abilities and the capacity to work under pressure.
  • Strong communication and interpersonal skills.
  • Attention to detail and accuracy in handling financial transactions.
  • Professional appearance and demeanor.
  • Ability to work shifts, including evenings, weekends, and holidays.

Method of Application
Interested and qualified candidates should send their most recent CV to: using "Receptionist" as the subject of the mail.