Receptionist Job at Reposebay Human Resources Limited
Reposebay Human Resources Limited - Our client, a reputable Hotel, is recruiting suitably qualified candidates to fill the position below:
Job Position: Receptionist
Job Location: Lekki, Lagos
Employment Type: Full-time
- Our client is looking for a receptionist that can provide a positive guest experience by providing exceptional customer service and efficient front desk operations.
- He/She will be the first point of contact for guests and visitors, responsible for greeting, checking-in, and checking-out guests, as well as addressing their inquiries and needs.
- They will also contributes to maintaining a smooth flow of communication within the hotel and between various departments.
- Greet and welcome guests upon their arrival at the hotel in a friendly and professional manner.
- Perform guest check-in and check-out procedures accurately and efficiently, following established protocols.
- Provide information about hotel facilities, services, and local attractions to guests.
- Handle guest requests and concerns promptly and appropriately, striving to exceed guest expectations.
Front Desk Operations:
- Answer phone calls, respond to emails, and handle reservations, cancellations, and modifications using the hotel's reservation system.
- Maintain accurate records of room availability and guest accounts.
- Process payments and manage cash transactions, ensuring accuracy and security.
Communication and Coordination:
- Communicate effectively with other hotel departments, such as housekeeping, maintenance, and concierge, to ensure smooth guest experiences.
- Relay messages, packages, and information to guests and appropriate staff members.
- Maintain a log of guest requests, incidents, and important information to ensure proper follow-up.
- Keep the front desk area organized, neat, and presentable at all times.
- Assist in administrative duties, such as filing, data entry, and maintaining guest records.
- Prepare and distribute necessary reports to relevant departments.
- Handle guest complaints and concerns with professionalism, finding appropriate solutions and escalating issues as needed.
- Address any technical difficulties related to the hotel's reservation and check-in systems.
- Bachelor's Degree from reputable university (additional education or hospitality-related training is a plus).
- Customer-service oriented with a positive attitude.
- Proficiency in using computers and hotel reservation systems.
- Multitasking abilities and the capacity to work under pressure.
- Strong communication and interpersonal skills.
- Attention to detail and accuracy in handling financial transactions.
- Professional appearance and demeanor.
- Ability to work shifts, including evenings, weekends, and holidays.
Method of Application
Interested and qualified candidates should send their most recent CV to: email@example.com using "Receptionist" as the subject of the mail.
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