Restaurant General Manager Job at Skyline International Tourism & Hospitality Limited

Skyline International Tourism and Hospitality Limited (SITH) was established in 2019 as the hospitality division of the Skyline Group in Nigeria. SITH is the franchisee for Pizza Hut in Nigeria (all regions except Lagos). Pizza Hut is part of Yum Brands (formerly PepsiCo Restaurants). Skyline International Tourism and Hospitality is the fastest-growing F&B company in Nigeria.

StrEat Café is a brand curated by the team at Skyline International Tourism & Hospitality Ltd. StrEat café is an amalgamation of food and beverages from various parts of the world, served in a charming and relaxed ambience. To top it off, we have carefully craftedMövenpick Ice Cream with the Alpine Spirit. The way we take care of our cows Matilda, Sophie and Candy, the one that inspires us to passionately pick the right natural ingredients to craft every Mövenpick Ice Cream.

We are recruiting to fill the position below:

Job Position: Restaurant General Manager
Job Location: Gwarimpa, Abuja
Employment Type: Full-time

Job brief

• We are looking for a Restaurant Manager to lead all aspects of our business and deliver a high-quality menu and motivate our staff to provide excellent customer service.
• Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals, ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards, makes sure the restaurant runs smoothly and speak with customers about any concerns or problems,also creating work schedules.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• BSc degree in Business Administration; hospitality management or culinary schooling is a plus.
• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manageror similar role.
• Proven customer service experience as a manager.
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
• Strong leadership, motivational and people skills.
• Acute financial management skills.

Salary
N120,000 - N150,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: hr.assistant@sithltd.com using the Job Position as the subject of the mail.