Service Centre Front Desk Officer Job at Fine Brothers Limited

Fine Brothers Limited is the consumer’s first choice source for Mobile Phones, Tablets, PCs, Laptops, Quality Electronics and Inverter / Solar Power Systems and accessories. Fine Brothers Limited takes the lead in customer service innovations. All sales are supported with after-sales support, Warranty, Repairs and Services. We provide quality products and services throughout our outlets across Nigeria. We have gone beyond the shores of Enugu with sales outlets across Nigeria. The company has displayed a long track of integrity, customer satisfaction and professionalism. We offer an exciting and challenging work environment for individuals to reach their career goals.

We are recruiting to fill the position below:

Job Position: Service Centre Front Desk Officer
Job Location: Enugu 
Employment Type: Full-time

Job Description / Responsibilities

• Greet guests and provide them with superb customer service(Handle complaints or concerns).
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Coordinate with technicians.
• Confirm appointments and provide reminders.
• Redirect phone calls to the appropriate department and take down messages.
• Accept all letters and packages, and distribute them to their appropriate departments.
• Monitor, organize and forward emails.
• Answer all client questions and incoming calls.
• Collect information and provide estimates.
• Process payments and return devices.
• Schedule repair appointments.
• Track and order office equipment and supplies.
• Maintain records and files.
• Provide basic troubleshooting.
• Explain repair procedures.
• Coordinate with technicians for complex issues.
• Maintain records.
• Update inventory systems.
• Generate invoices and receipts.
• Handle cash transactions.

Education

• HND / Bachelor’s Degree in Computer Sciences/Telecommunication, orany related discipline.

Skills:

• Must possess excellent Customer Service skills
• Basic knowledge of mobile devices and common technical issues, with ability to provide basic troubleshooting assistance to customers.
• Maintaining a professional appearance and demeanor at all times.
• Upholding ethical standards and maintaining confidentiality regarding customer information.
• Understanding of repair processes and terminology to effectively communicate with technicians and customers.
• Ability to work efficiently and manage time effectively to meet customer needs and deadlines.
• Punctuality and reliability in adhering to scheduled shifts and appointments.
• Respecting diversity and treating all customers and colleagues with respect and dignity.
• Basic knowledge of Microsoft Office packages.

Other requirements:

• Shouldhave completed NYSC.
• Should have at least 2 years of experience in same role.
• Should not be above 35 years of age.

Method of Application
Interested and qualified candidates should send their CV to: hr@finebrothers.com.ng using the Job Position as the subject of the mail.