Software Support Executive

GOS Projects Limited - Our client, a Media Group based in Lagos is currently recruiting suitably qualified candidates to fill the position below: 

Job Position: Software Support Executive
Job Location: Lagos

Job Description

• As the Software Support Executive, you will be responsible for the successful delivery of solutions according to clients need and objectives.
• The ideal candidate will assist with high severity requests or issue escalations as needed and still adhere to standard company and departmental processes/procedures.

Requirements

• If you also have at least 3 years experience at Senior Account/Account Executive Level in customer service practices, a good understanding of financial concepts, book keeping processes, and a good knowledge of financial systems such as pastel, Accpac, Quickbooks, sage, SAP or any of the Microsoft dynamics ERP Packages, then this job is for you!
• However, to qualify to apply, you must also have a Bachelor's degree in any of Social Sciences, while a professional certification is an advantage.

Other Requirements:

• The post holder will stay current with product information, changes and updates whilst facilitating trainings.
• The post holder is required to have the skills and experience in account management, SQL Knowledge, project management and software implementation.
• Previous work experience with CHASE software is highly desirable.
• In addition, you will be tested on your ability to communicate progress clearly - both verbal and written communication, make presentations, negotiation skills, time management, organizational skills and problem-solving skills.

Note: Only shortlisted candidates will be contacted.