Store sales representative

Job Responsibilities and Duties

• Be knowledgeable about the product
• Identify prospective customers, lead generation and conversion
• Contact new and existing customers to discuss needs
• Emphasize the features of products to highlight how they solve customer problems
• Answer questions about the products
• Negotiate prices and terms and prepare sales agreements
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services

Requirements

• Proven work experience as a Retail Sales Representative, Sales Associate or similar role
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Knowledge of inventory stocking procedures
• Basic math skills
• Track record of achieving sales quotas
• Excellent communication skills, capable of building trusting relationships.