Support Operations Executive Job at SystemSpecs

SystemSpecs - Founded in 1992 with the aim of developing human capital management and financial software solutions, SystemSpecs Limited has emerged as a household name and pioneer of the software industry in Africa, with over two decades of providing robust solutions to individuals, corporate organizations – small, medium and large, and government at state and federal levels in Nigeria and on the African continent.

We are recruiting to fill the position below:

Job Position: Support Operations Executive
Job Location: Lagos

Roles & Responsibilities

• Obtain an in-depth understanding of PAPSS
• Monitor Payments on the Instant Payment System (IPS)
• Provide support to participants by managing and resolving issues (technical and non-technical) they may encounter in PAPPS.
• Communicate product feature suggestions and updates based on interaction with the clients to your line manager.
• Assist with business projects and implementation of new processes.
• Monitor settlements periodic reconciliation of transactions
• Manage internal projects by ensuring they stay on track and are effectively prioritized
• Contribute to operational improvement strategies and PAPSS body of knowledge (BOK).
• All other duties as assigned by your line manager.

Creativity, Independent Thought and Judgement:

• Adherence to defined policies and procedures.
• Exhibition of SystemSpecs values
• Proactive follow up with customers
• Effective utilization of provided resources
• Harness additional business opportunities during customer engagement
• Proactive follow up and escalation with Team TSD on customer requests 

Requirement

• Minimum of a First Degree in any course or related field / discipline.