Technical Support Engineer Job at Okra

Okra is the Open Finance infrastructure that enables developers and businesses to build personalised digital products/services for consumers in Africa. We've raised seed venture capital from global top tier investors like Susa ventures, TLcom Capital, Accenture Ventures, Rob Solomon, and Sequoia Capital Scouts.

We are recruiting to fill the position below:

Job Position: Technical Support Engineer

Job Location: Nigeria

The Role

• It’s an amazing time to join Okra. As a Technical Support Engineer focused on helping Okra customers, you will support the architectural foundation for new products and explosive growth. 
• You’ll collaborate with product managers, designers to understand user needs and to create delightful experiences for our customers, while setting the foundation to manage scale without compromising reliability. 
• You will build on our current product and unlock a new way of managing money for the entire Fintech Industry. 

Responsibilities
The successful candidate will: 

• Build products with impact: your work will touch tens of millions of end users, the best applications in FinTech, and major financial institutions
• Understand the financial infrastructure in Africa today and be able to imagine the payments experience
• Challenge technical problems with non-deterministic solutions, diving into loosely defined problems and figuring out a path forward. 
• Prototype and develop new products. 
• Work cross-functionally and directly create a high business impact for Okra. 

Requirements
What you’ll need:

• 5+ years of experience in technical support, preferably in SaaS or API company.
• Experience with and passion for API's.
• Passion for customer support and helping customers.
• Deep understanding of networking and web sockets. 
• Experience with MongoDB or other NoSQL systems 
• Experience with Node.js and Typescript

What we Offer

• Fully remote work
• Competitive salary 
• Dynamic work environment 
• Be a part of the fintech revolution on the African continent