Ticketing and Reservations Officer Job at Book24.ng

Book24.ng was founded in 2020 in Lagos Nigeria, Book24.ng, the official website for Book24 Integrated Services Limited (RC - 1781838) is a start-up Travel and Entertainment Solution Company.

Book24.ng is a one-stop advanced travel booking solution that is aimed at revolutionizing and simplifying the Nigerian Travel Industry at affordable prices while offering excellent customer support. By investing in the technology that helps take the hassle out of hotel booking, travel booking, event ticketing, and other entertainment desires, Book24.ng is aimed at seamlessly connecting millions of travellers with memorable experiences in Nigeria.

We are recruiting to fill the position of:


Job Position: Ticketing and Reservations Officer
Job Location: Lekki, Lagos
Job Type: Full-time

Job Summary

  • We are looking for reservations and Ticketing officers to join their dynamic team.
  • As a reservation and ticketing officer, you will communicate using various mediums such as on the phone, email and face-to-face therefore the quality of your customer service is crucial to providing a VIP experience to all customers.

Job Description

  • Make professional and accurate travel arrangements for our clients including air and ground transportation reservations.
  • Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
  • Contribute to revenue growth and profit margin of the organization.
  • Maintaining statistical and financial records.
  • Helping passengers and customers with all travel-related inquiries including but not limited to changes or cancellations, and promoting special offers.
  • Using GDS and website reservations systems to check availability.
  • Create tailor-made holidays for the world's best Hotels & Resorts.
  • Provide advice about visas or passports
  • Follow up on Enquiries and Convert them to Sales.
  • Keep Informed of Business Changes that affect the Ticketing Area.
  • Sell travel products like holidays and insurance and provide detailed advice on routes and destination excursions.
  • Work with impressive attention to detail.
  • Work under pressure and meet agreed timelines whilst managing multiple high-end clients.
  • Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by the company
  • Build and maintain cordial relationships with all clients; meet and strive to exceed quality and productivity goals.
  • Preparing promotional materials and display including airline promotions to clients.

Requirements

  • Interested candidates should possess relevant qualifications
  • Minimum of 1 year working experience in a Travel Agency
  • Proficiency in the use of Sabre, and Amadeus GDS
  • Strong Analytical skills
  • Certification in Travel and Tourism is a plus
  • Excellent written and verbal communication skills.
  • A positive attitude and a growth mindset.
  • Must be an out-of-the-box thinker.
  • Online Sales Experience
  • The preferred candidate must reside on the Island.

Salary

  • N60,000 monthly salary with commission-based incentives.

Method of Application
Interested and qualified candidates should send their CV to: book24global@gmail.com using the Job position as the subject of the mail.




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