Ticketing Officer Job at Excel and Grace Consulting

Excel and Grace Consulting is a key player in financial & business consulting, providing financial advisory services to people and organizations in Nigeria. Endowed with seasoned Consultants in Human Capital Development, Business Development, Accounting, Operations Management, Project management, Banking, Marketing, Brand Development, and so many other fields. Excel and Grace has adequately positioned itself as a solution provider.

We are recruiting to fill the position below:

Job Position: Ticketing Officer
Job Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Use ticketing systems to book flights, hotels, and other travel arrangements according to client preferences and budget.
• Issue airline tickets, including electronic tickets (e-tickets) and paper tickets.
• Verify and process travel documents, including passports and visas.
• Collect payments from clients for tickets and travel services, issuing receipts, and maintaining accurate financial records.
• Assist clients with flight changes, cancellations, and refunds, adhering to airline policies.
• Calculate and explain fares, including taxes, fees, and any applicable discounts or promotions.
• Create and manage travel itineraries for clients, ensuring accuracy and completeness.
• Provide excellent customer service by addressing client inquiries, concerns, and requests related to ticketing.
• Handle requests for seat upgrades, special meals, and other passenger preferences.
• Stay informed about flight schedules, fare changes, and travel advisories.

Qualifications

• BSc or HND from a reputable institution
• At least 3 years of experience in ticketing.
• Proficiency in ticketing systems (e.g., Amadeus, Sabre).
• Strong attention to detail and accuracy.
• Excellent customer service skills.
• Good organizational and time management abilities.
• Ability to work under pressure and meet deadlines.

Salary
N150,000 - N200,000 monthly.

Method of Application
Interested and qualified candidates should forward their CVs to: hr@eandg.com.ng and copy: eandg.tprecruiters@gmail.com using the Job Position and location as the subject of the mail (Ticketing Officer-Ikeja).