UPS Field Engineer Job at Vertiv

At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.

We are recruiting to fill the position below:

Job Position: UPS Field Engineer, Nigeria

Job Identification: 20240915
Job Location: Lagos, Nigeria

Responsibilities
What kind of work will you be doing?

• Provide technical product assistance to the customer either telephonically or in the field.
• Providing application, control circuits and functional training to new technicians.
• Make use of support from VERTIV ZA and other Vertiv divisions where necessary.
• Resolves escalated technical support issues.
• Provides specialist technical input/advice to resolve complex issues including support in the form of emergency callouts to ensure system availability to the customer.
• To identify sales opportunities for Vertiv by suggesting power solutions to the customer and to communicate with the relevant Vertiv Key Account Manager of any sales opportunity.
• Do installations where and when required.
• Provide a wide range of customer orientated services as per the Service and Maintenance Contracts between VERTIV and the customer.
• Report on progress with relation to the various services rendered to customers.
• Responsible to maintain customer relationship and client satisfaction as well as generate opportunities where possible.
• Any other duties as deemed appropriate by your line manager.

Requirements
What will make you successful?

• Mandatory:
  • OND, HND, BSC (Electrical or Electronics Engineering) or equivalent, or qualified by experience (QBE); 
  • 3-5 years in the UPS Power Systems environment;
  • Good PC knowledge ( Microsoft office and Windows);
  • Ability to handle a variety of tasks at once;
  • Completes own role independently or with minimal supervision/ guidance;
  • Applies knowledge/ skills to a range of standard and non-standard activities;
  • Interprets customers’ needs and work to meet those needs, promotes an environment for creating business opportunities.
• Desirable:
  • Mechanical engineering knowledge will be advantageous;
  • 3-5 years in the Telecommunications and Data Centre environment; 
  • Project experience will be of value;
  • Some knowledge of DC, Thermal and Monitoring;
• Pre-requisites: Fluent in English – Oral and written.