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Call Center Agent Job at Tenportion International Limited

Tenportion International Limited is a Fintech company that provides quick loans to customers via an online process.

We are recruiting to fill the position below:

Job Position: Call Center Agent

Job Location: Ikeja, Lagos
Employment Type: Full-time


Responsibilities

  • Manages recovery of the overdue loans.
  • Contacting customers daily/weekly and informing them of their overdue loans.
  • Responding to customer queries and escalating accordingly.
  • Maintaining accurate, up-to-date customer account information.
  • Following up with customers daily/weekly on previous payment redemption date
  • Advising customers on the best payment options and negotiating suitable payment plans.
  • Thoroughly understands assigned portfolio and product.
  • Reporting accurate customers feedback daily/weekly.

Requirements

  • Candidates should possess an OND / HND / B.Sc qualification with 0 - 2 years of work experience.
  • Previous experience in tele-collections or Customer Service will be an added advantage
  • Strong Written, Communication and Negotiation Skills.
  • Agile, Teachable and willing to learn.
  • Ability to collaborate with a team in a fast-paced environment.
  • Attention to detail and strong Listening skills.
  • Persuasive, sales/marketing and analytical skills will be an added advantage.
  • Must have Android Phone.

Salary
N50,000 - N75,000 / Month.

Method of Application
Interested and qualified candidates should send their CV to: hr@tenportion.com using the Job Position as the subject of the email.



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