Community Manager and CRM Officer Job at Havana Prime

Havana Prime is a Real Estate developmentment company in Lagos that delivers quality Real Estate Services and Investment, bringing you Happiness.

We are recruiting to fill the position below:

Job Position: Community Manager and CRM Officer
Job Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• Manage the Company’s Online and offline Community daily
• Maintain positive relationships with the company’s clients
• Collaborate with the media team to ceate captivating Video Content
• Generating leads and closing deals for the company

Key Roles and Responsibilities
Media Presentation:

• Present and host live shows, podcasts, or video content with confidence and charisma
• Research and stay updated on industry trends, news, and relevant topics
• Collaborate with the media team to brainstorm and create captivating content ideas.

Community Management:

• Plan and lead webinars, Sales Trainings, Podcast session, Hangouts, Site Inspections e.t.c
• Develop high-quality content daily,weekly and monthly to enhance the overall learning experience and growth of the community
• Customize presentations to meet the needs and proficiency levels of various audience segments, ranging from newbies in the real estate space to learned persons.
• Respond to questions, comments, requests, and feedback
• Provide Feedback: Offer constructive feedback and guidance to community members.

Customer Relations:

• Knowing our products inside and out so that you can answer questions
• Manage incoming phone calls.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines and policies.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries
• Identify and assess customers’ needs to achieve satisfaction.
• Take the extra mile to engage customers.

Sales and Marketing:

• Present, promote and sell Havana Prime products using persuasive communication to existing and prospective customers.
• Ensure the growth of the company's business through aggressive sales and techniques.
• Generating Leads.
• Meeting and/or exceeding sales targets.
• Create, plan and schedule presentations of company products to existing and potential customers.
• Ensure customer retention.

Qualifications

• Interested candidates should possess a Bachelor's Degree in relevant fields with 1 - 3 years of work exprience.
• Excellent verbal and written communication skills.
• Charismatic and confident on-screen presence.
• Ability to hold humorous conversations.
• Excellent dress sense.
• Good knowledge of sales techniques.
• Excellent knowledge of B2B and B2C business models
• Good computer knowledge especially Microsoft Word, Excel, and PowerPoint.
• Ability to stay calm when customers are stressed or upset.
• Experience working with customer support.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent communication skills with the ability to close sales.
• Ability to work with little or no supervision.
• Smart, young and beautiful

Salary
N90,000 - N120,000 monthly.