Customer relation Manager

Veno store is recruiting for below position:

Job Title: Customer relation Manager

Job Location: Lagos

To providing help and advice to customers using your organisation's products or services.

  •  communicating courteously with customers by telephone, email, letter and face-to-face.
  •  investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
  • handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.
  • issuing refunds or compensation to customers.