Customer Relations Officer Job at Shawali
Shawali is an e-commerce platform that offers a unique shopping experience that is unparalleled in the industry. Our platform is designed to provide seamless shopping, order placement and delivery experience, whether you're looking to purchase a single item or bulk products. We are a platform to traditional middlemen serving as catalysts to big and small commercial activities taking place across local markets.
We are recruiting to fill the position below:
Job Position: Customer Relations Officer
Job Location: Abuja (FCT)
Employment Type: Full-time
Job Description
- Responsible for building positive interactions and relationships with customers and communicating across email, phone, and live chat with excellent clear and concise communication skills.
- Assist customer’s needs with product selection, order placement, replacement, returns, shipping and resolutions.
- Manage all online orders accurately track and report order progress, follow up and handle all customer queries
- Assist the marketing team as required with general administrative tasks and preparing the Campaign & Visual Merchandising collateral for stores.
Requirements
- Candidates should possess a Bachelor's Degree
- Minimum of 3 years of experience in customer service for an e-commerce business, preferably a marketplace or consumer products
- Proactive personality and self-motivator
- Demonstrates initiative with the ability to multi-task and detail-oriented in a fast-paced environment
- Strong E-commerce background
- Quick learner with the ability to absorb information on our brand's history, product offerings and communications
- Outstanding written and verbal English communication skills, great phone etiquette and elevated speech
- Proven to be organized, methodical and rigorous.
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