Customer Relationship Manager Job at De Koolar Nigeria Limited

De Koolar Nigeria Limited is a 100% owned indigenous HVAC Company with over two decades of industry experience. We are leading Nigerian manufacturers and suppliers of a range of Ice Block Making Machine, Cold room, Blast Freezer, Display Chiller Fridge, Industrial Ovens, Refrigerators and Air Conditioners, among other domestic and industrial heat transfer equipment. De Koolar Nigeria Ltd has 5core values which are integrity, safety, health and environmental friendliness, customer satisfaction, research & development, holiness.

We are recruiting to fill the position below:

Job Position: Customer Relationship Manager
Job Location: Ikeja, Lagos
Employment Type: Full Time

Responsibilities

• Oversee the interactions between customers and key team members.
• Use CRM and ERP systems to manage relationships internally and externally.
• Development and nurturing of customer retention plan.
• Creating and maintaining documentation on processes, policies, application configuration and help-related matters.
• Analyzing data and creating reports for insights into team operations and productivity.
• Reaching out to big industry players in fish importation.
• Oversee and manage all existing and unsatisfied clients.
• Supervise all activities related to our maintenance services.
• Developing plans that will ensure high profitability for our maintenance activities.
• Drafting and executing a robust after sales maintenance plan that will woo big players in the fishery industry into the Organization’s maintenance/service net.
• Ensuring 0 tolerance to customer’s dissatisfaction.
• For gender equality, qualified female candidates are encouraged to apply.

Educational Qualifications

• First Degree in Social Sciences, Economics, Marketing with 3 - 5 years of experience.

Skills:

• Attention to Detail
• Proven customer support experience.
• Ability to multi-task, prioritize and manage time effectively.
• Familiar with CRM and ERP systems and practices.
• Strong phone contract handing skills and active listening.
• Resolving Conflicts.
• Data management understanding.

Method of Application
Interested and qualified candidates should send their detailed CV to: career@dekoolar.com using the Job Position as the subject of the mail.