Customer Service Officer

Arclek Logistics Limited is currently seeking applications from suitably qualified candidates to fill the vacant position below:

Job Position: Customer Service Officer
Job Location: Lagos
Work Day: Full Time
Employment type: Permanent Job

Job Description

• We are searching for a motivated and experienced Customer Service officer. He will provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty and setting customer satisfaction goals.

Responsibilities

• Supervise day-to-day operations in the customer service Unit.
• Respond to customer service issues in a timely manner.
• Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and meet them on a steady basis.
• Maintain accurate records and document all customer service activities and discussions.
• Assess service statistics and prepare detailed reports on your findings.
• Manage the approved budget of the customer service department.
• Stay informed on the latest industry techniques and methods.

Requirements

• HND/Bachelor's degree in Business Administration or relevant field.
• A minimum of 2 years proven experience in a customer service position.
• Proficiency in Microsoft Office.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.
• Top candidate will have proven experience working in a customer service position, In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.

Benefits
Attractive salary