Customer Service Officer

Royal Emerald Hotel is world class standard hospitality company that provide effective and efficient services to its clients.

We are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Lagos

Job Description

• Royal Emerald hotel is looking for Customer Service Officer to join the team. Successful candidates will render a variety of services to customers through application of knowledge of our organization, its services and products.

Responsibilities

• Responsible for hotel reservations, ground transportation arrangements such as car rentals, limo services, etc.
• Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
• Serves as liaison between the customer and various departments.
• Solicits sales of new or additional services.
• Operates office equipment inclusive of computers.
• Provides pricing and delivery information, processes orders, and prepares cash reports.
• Sets up new accounts, maintains records, prepares reports and performs work processing assignments and related clerical duties.
• Knowledgeable of customer service inclusive of hotel reservations, ground transportation, information on local attractions and activities, and other information that provides valuable service to our customers.

Requirements

• Multi-task oriented
• Excellent communication skills and problem solving abilities
• General education Degree experience.

How to Apply
Interested and qualified candidates should send their CV to: hr.royalemeraldhotel@gmail.com