Customer service representatives

Role Summary

We seek a dedicated and enthusiastic Customer Service Agent to join our team. As a Customer Service Agent, you will play a key role in ensuring our customers have a seamless and enjoyable experience. You will assist customers with inquiries, resolve issues, and support our partners. This is a fantastic opportunity for someone passionate about sales and customer service to join a dynamic and growing company in the retail industry.

Interchanging Saturday shifts. Two candidates are needed for the job, one Male and one Female. 
Candidates must reside in proximity to the Yaba environs.

Responsibilities
Assist customers with their inquiries through various channels, including phone, email, and live chat.
Resolve customer issues promptly and efficiently, ensuring a high level of customer satisfaction.
Provide support to our partners, ensuring they have all the information and resources they need
Manage customer orders and coordinate with partners to ensure timely delivery.
Maintain accurate and up-to-date customer records and order information
Collaborate with other team members to continuously improve customer service processes and procedures
Take ownership of customer issues and follow through to resolution, escalating when necessary

Requirements
BSc degree or equivalent
Previous customer service experience, preferably in the retail or hospitality industry
Excellent communication skills, both written and verbal
Strong problem-solving and decision-making abilities
Ability to work in a fast-paced and dynamic environment
Proficiency in computer applications, including Microsoft Office and customer service software
Attention to detail and ability to prioritize tasks efficiently
Ability to work well independently and as part of a team

Benefits
Competitive pay
Paid time off
Great work ambiance
Amazing colleagues
TGIF moments
Multicultural environment
Employee Recognition & Rewards