Customer Success Manager (French Speaking) Job at S&P Global Commodity Insights

At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

We are recruiting to fill the position below:

Job Position: Customer Success Manager (French Speaking)

Job ID: 319692
Job Location: Abuja, Nigeria
Job type: Full-time
Category: Sales
Grade Level (for internal use): 10

The Team

• You will be part of the EMEA Customer Excellence team at Commodity Insight (CI). Part of the wider Customer Experience team at CI, the team focuses on value, trust and delight: ensuring a smooth onboarding, education and enablement of our customers with our solutions.
• Through proactive and reactive customer engagement the team develops trust and relationship with clients focusing on their needs and goals.

Responsibilities and Impact

• Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions. 
• Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalising the sessions based on customer needs and workflows.  
• Develop and maintain strong relationships with key stakeholders within customer organizations to drive product adoption and satisfaction. 
• Monitor customer usage data to identify opportunities for further engagement and value creation. 
• Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success. Be the voice of the customer to continue improving their experience.  
• Cross functional collaboration: Innovate and partner across different functions to create seamless elevated customer experience. 
• Proactive Support: Anticipate customer challenges and address them before they escalate. 
• Continual Learning: Stay updated on select industry/market/regional trends and product developments to enrich customer engagements. 
• Promptly and accurately capturing customer engagement activities in Salesforce. 

Required Qualifications

• Bachelor's Degree in Business-related discipline is preferred.  
• Ideally 3+ years of experience in customer success, account management, or a similar role. 
• Fluency in English and French is required, with a demonstrated ability to communicate effectively in both languages verbally and in writing.  
• This position is not eligible for sponsorship. Candidates must possess the necessary work authorization to be eligible for employment without the need for sponsorship or assistance. 
• Proficiency in Salesforce or similar CRM is an advantage. 
• Industry knowledge (energy, commodities, finance) is an advantage.  
• Strong communication skills, both written and verbal. 
• Proven ability to manage multiple accounts and projects simultaneously. 
• Ability to travel to meet clients.