Front Desk / Customer Care Officer Job at LEAM Consulting
Leam Consulting is the foremost consulting firm which stands out in areas of professional certification training, HR advisory services, Business Development/Startup and IT consulting services in Nigeria.
We are recruiting to fill the position below:
Job Position: Front Desk / Customer Care Officer
Job Location: Adamasingba - Ibadan, Oyo
Employment Type: Full-time
Job Summary
- We are looking for qualified candidate who will be responsible for providing exceptional customer service to our clients and resolving their inquiries and complaints in a timely and professional manner.
Responsibilities
- Provide a friendly & Conducive atmosphere for our clients
- Provide exceptional customer service to clients through various communication channels, including phone, email, and chat
- Identify and escalate complex or unresolved issues to the appropriate team members
- Stay up-to-date on product and service offerings and provide relevant information to clients
- Resolve client inquiries and complaints in a timely and professional manner, following established procedures and guidelines
- Maintain accurate records of client interactions, including inquiries, complaints, and resolutions
- Work collaboratively with other team members to ensure that customer needs are met
- Participate in training and professional development programs to enhance knowledge and skills
Requirements
- HND/B.Sc in any relevant field
- 1- 2 years of experience in a customer service,administrative role or front desk.
- Excellent communication skills, with the ability to communicate clearly and effectively both verbally and in writing
- Strong problem-solving skills with the ability to think creatively and find solutions to complex issues
- Strong customer focus with the ability to provide exceptional service to clients
- Ability to work well under pressure and in a fast-paced environment
- Proficient in MS Word or any other computer software/application
- Previous experience in a travels & tour organization is an added advantage
Salary
N60,000 Monthly.
Method of Application
Interested and qualified candidate should send their CV to: jobs@leamconsulting.com using the Job Position as the subject of the mail.
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