Front Desk Officer Job at Reliance Health

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the position below:

Job Position: Front Desk Officer

Job Location: Lagos
Employment Type: Contract

Job Summary

• The Front Desk Officer will be the first point of contact for our company, providing exceptional customer service to visitors, clients, and staff.
• This individual will ensure the smooth operation of front desk activities, maintain office records, and provide administrative support to various departments.

What You'll Do
Visitor Management:

• Greet and welcome visitors in a warm and professional manner.
• Direct visitors to the appropriate person or department.
• Maintain a visitor logbook and manage visitor badges.

Communication:

• Provide basic and accurate information in person and via phone/email.
• Address customer inquiries and complaints professionally and efficiently.

Mail and Packages:

• Manage and distribute incoming and outgoing mail and packages.
• Document Preparation and Records Management:

Event and Meeting Coordination:

• Assist in planning and coordinating office events, meetings, and conferences.

Office Management:

• Ensure the front desk area is tidy, presentable, and equipped with necessary stationery and materials.
• Monitor and manage office supplies inventory; place orders as needed.
• Coordinate with vendors for office maintenance repairs and other building issues.
• Report any office/facility issues to the facilities manager.

Financial and Reporting Duties:

• Maintain records of office-related expenses.
• Prepare and submit regular reports on front office activities.
• Document and report any office deficiencies or needs.

Relationship Management:

• Foster positive relationships with clients, visitors, and vendors.

Requirements

• NYSC members or candidates with an OND Degree in Business Administration, Communications, or a related field are eligible.
• Proven experience as a Front Desk Officer, Receptionist, or similar role.
• Proficiency in MS Office Suite and office equipment (printers, copiers).
• Strong attention to detail, problem-solving, and interpersonal skills.
• Ability to maintain confidentiality and work independently.