ICT Assistant Job at Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action helping people triumph over adversity and build stronger communities from within. Now, and for the future.

We are recruiting to fill the position below:

Job Position: ICT Assistant
Job Location: Maiduguri, Borno
Reports Directly To: Senior ICT officer
Position Status: Full-time, Regular.
Works Directly With: Mercy Corps ICT team and all other Mercy Corps staff.

General Position Summary

• This position is responsible for proactively anticipating and supporting the IT needs of Maiduguri, Damaturu, Biu and deep field offices in Mercy Corps Nigeria. This person will assist the senior ICT officer in managing ICT systems in Maiduguri.

Essential Job Responsibilities

• The ICT Assistant will conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
• Read and understand the Mercy corps IT Systems Policy on appropriate use. Orient staff on appropriate use and monitor use activities to ensure adherence to these policies.
• Conduct staff training on computer basics and the use of M365 applications and networking. Assist, as needed, with developing databases or other windows application needs for program and operational staff.
• Responsible use and confidentiality of any information identified as sensitive.
• Regularly update anti-virus programs and ensure the entire network and computers are virus free.
• Maintain an efficient Local Area Network for Mercy Corps office. Do not change the current design of configurations without written approval after analysis by the senior ICT officer and the operations manager. Current designs are appropriate for the programmatic needs for the office and any additions or changes require prior approval and planning.
• Identify equipment and accessories required for the smooth functioning of computers and IT equipment in Mercy Corps offices. Facilitate the purchase of items through the procurement department.
• Assist the senior IT officer in establishing a clear, back-up policy for the Mercy Corps office and undertake the necessary steps for this activity including designing a schedule and materials list. Ensure back up and archives are made and stored as scheduled.
• Under the guidance of the senior ICT officer, undertake the repairing and maintaining of LAN-s, internet systems and general IT maintenance and training.
• Oversee repair of computers and IT equipment at a local level, when possible - facilitate and advise on best, safest and most economic solutions in consultation with the senior ICT officer.
• Maintain the Mercy Corps mail server and assign addresses as instructed by the senior ICT officer.
• Maintain proper documentation of all IT equipment including system profiles, warranties, and IT stock/accessories; Organize and maintain central filing system of satellite systems in MC office.
• Assist in the identifying specification, relocation and assembly of any equipment including computers, printers, accessories, and satellite systems in all offices, as required.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.

Security:

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries:

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Relationship:

• Reports Directly To:Senior ICT officer
• Works Directly With:Mercy Corps ICT team and all other Mercy Corps staff.

Accountability to Beneficiaries:

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring, and evaluation of our field projects.

Knowledge and Experience

• A minimum of three years’ experience in information technology system (IT). A relevant University Degree in Computer Sciences is desirable.
• Experience in both hardware and software requirements in local area networking (LAN); experience in the configuration of internal email system as per the local area networking (LAN).
• Exclusive knowledge of internet, proxy, pop mail, and TCPIP settings, Linux and windows applications.
• Experience for upright maintenance of all internet account, Logins and account status.
• Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members is required.
• Ability to troubleshoot, plan and design low maintenance systems is a must.
• Ability to trouble-shoot and maintain both wireless and cable connections is required.
• Must understand, follow, and implement existing policies on IT equipment use and best practices.

Success Factor:

• The successful candidate will be proactive, creative and a problem solver. S/he will be conscientious with an excellent sense of judgment. S/he will be able to thrive in a fast-paced environment and will be capable of multitasking. S/he will demonstrate strong understanding of cultural and social environment in the region and have the willingness and ability to work effectively with a wide verity of people.

Living / Environmental Conditions:

• This position will be based in Maiduguri with estimated 60% travel, primarily to deep field offices, Damaturu, Biu, and other program locations anywhere within Northeast Nigeria.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity:

• Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASCand have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to the Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

Note

• Applicants should have their CVs and Cover Letters in one document addressing the position requirements.
• Female candidates who are qualified are strongly encouraged to apply.
• Note that Mercy Corps upholds a strict policy against accepting any form of bribe in our recruitment process. We prioritize fairness and transparency in our selection process.