IT Customer Acquisition Support Job at Jibs-Ray Nigeria Limited
Jibs-Ray Nigeria Limited is a recruitment and consulting company established in 2018 to proffer manpower solutions to its clients.
We are recruiting to fill the position below:
Job Position: IT Customer Acquisition Support
Job Location: Ikoyi, Lagos
Employment Type: Contract
Contract Duration: 6 Months Renewable Contract Based on Performance
Start Date: In 2 Weeks
Description
- Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing components in accordance with OLAs and SLAs.
- Code applications in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities.
- Create and execute/coordinate technical test plans for application change, new deployment and upgrades.
- Participate in transitions of the application or technical architecture components to the testers.
- Fix any defects and performance problems discovered in testing.
- Continuous monitoring of Service Performance to ensure maximum service availability
- Effective management of changes to minimize service disruption and maximize service availability and quality.
- Effectively work with other dependent teams such as Vendors, Service Management, Security team, Delivery and Engineering team, other Operations teams.
- Specialized knowledge of IT support procedures, application construction, hardware technologies, systems integration and development techniques to assist with seamless operation of In-House Engineering solutions.
- Regular Stakeholder Engagement to understand business drivers and ensure system availability and performance to support the business.
- Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.
- Provide information timely for Audits and Security requests and ensure any gaps raised are closed
- Effective access controls to supported systems.
- Broad knowledge of the business processes within the Telecommunications sector and other technical skills like SRE, UNIX, PL SQL, cloud services, DevOps, Agile software development and business intelligence.
- Ensure Incident and Problem resolution within SLAs
Requirements
Education:
- First Degree in Computer Science or any related discipline
- UNIX shell scripting
- Application Developer/Business Intelligence
- PL/SQL and RDBMS knowledge
- Fluent in English.
Experience:
- 3 - 7 years of experience which includes:
- 2 to 3 years of experience in IT Development or IT Operations
- Experience working in a medium or large organization
- Working knowledge of:
- Project management principles, Agile principles and general technical management
- Broad knowledge of the business processes within the Telecommunications sector and other technical skills like SRE, UNIX, PL SQL, cloud services, DevOps, Agile software development and business intelligence
- Broad knowledge base of application development using an array of application development tools.
- Service Observability and monitoring tools
- Application development lifecycles
- User Requirements analysis standards and methods
- DEVOPS Practices and Tools
- Managing Cloud Services and Licenses.
Salary
N600,000 - N1,500,000 monthly.
Method of Application
Interested and qualified candidates should send their CV to: jibs.ray@gmail.com using the Job Position as the subject of the mail.
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