IT Service Delivery Support Officer Job at Mwanga Limited

Mwanga is a pioneer tech-driven debt recovery and business support outsourcing company with a vision to be the leading extension to global teams in Africa. We started our pilot operations in 2018 with a small agile team and have scaled impressively since then in results and team becoming trusted by key players for recoveries in Nigeria.


We offer business support to businesses with the aim of helping them scale using ethical and innovative technology strategies. We are trusted by Africa’s leading lenders to recover their outstanding debts and to scale our impact. We provide a range of services ranging from debt recovery, telemarketing, call center outsourcing, virtual assistant services, customer support services, and data analysis.

We are recruiting to fill the position below:

Job Position: IT Service Delivery Support Officer

Job Location: Maryland, Lagos
Employment Type: Full-time

Job Summary

  • Your job is to provide technical support to maintain the organization’s computer systems, both hardware and software and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of productivity

Job Description

  • Provide technical assistance with computer hardware and software.
  • Resolve issues for staff via phone, in person, or electronically.
  • Perform hardware and software installations, configurations and updates as needed
  • Provide technical support across the company including troubleshooting system and network problems, diagnosing and solving hardware or software faults.
  • Record keeping of all assets also mapping this to unique identifiers, staff in possession of the assets and state of assets.
  • Planning, Installation, Maintenance and upgrade of IT systems and company infrastructure.
  • Execute maintenance upgrades.
  • Perform user administration tasks including setting up accounts for staff, educate them on log in and resolve issues arising.
  • Resolve technical issues in a timely manner using available resources within the company.
  • Ensure that each support issue and resolution is adequately documented.
  • Ensuring smooth running of day to day operations, making sure all tools needed by each department for work is provided.

Requirements

  • HND / Bachelor’s Degree in Computer Science or related field.
  • Previous working experience in IT support for a minimum of 3 years.
  • Excellent customer service skills.
  • Strong troubleshooting and critical thinking skills.
  • Knowledge of Windows 10, Google Suites/ Microsoft Office 365.
  • Basic knowledge of computer maintenance, server administration, installation, repair and troubleshooting.

Salary
N100,000 - N150,000 / month.

Method of Application
Interested and qualified candidates should send their CV to: liliann@mwanga.ng using the Job Position as the subject of the mail.



Hottest Jobs