Onboarding Specialist Job at Reliance Health

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the position below:

Job Position: Onboarding Specialist

Job Location: Lagos (Remote)
Job type: Full-time
Category: Customer Success

Description

• The Onboarding Specialist will be responsible for the client onboarding experience, ensuring that clients have a memorable start to their journey with reliance health, and will manage the sales administration role.
• They will play a key role in overall customer satisfaction, ensuring that clients are equipped with all that is required to take full advantage of their health benefits.

Onboarding:

• Manage the onboarding process for new clients, ensuring compliance to defined processes.
• Identify opportunities to streamline and improve the client onboarding process.
• Collaborate with internal teams to implement enhancements and optimize efficiency.
• Manage a team the sales administration function/team, required for offline onboarding

Operations & Reporting:

• Analyse data on key corporate retention metrics and provide regular reports.
• Track premium collection to ensure the team is within set targets monthly; audit the commitment letter tracker to ensure compliance.
• Track progress and ensure compliance with the timelines for implementation of the corporate retention plan.
• Liaise with operations to ensure all operational needs within the team are promptly met.
• Identify challenges pertinent to the retention team and liaise with other departments to address the challenges ensuring smooth operational flow within the team.
• Manage periodic projects/events as required by the retention team.

Requirements

• Candidates should possess a B.Sc./HND qualification
• Must be based in Lagos
• Minimum of one year experience in Corporate Retention or a similar role.
• Strong written and spoken communication skills
• Strong analytical thinking skills
• Strong project management skills
• Ability to work in a team environment.

Benefits

• Work alongside & learn from best-in-class talent
• Join a market leader within the Insurance space
• Attractive Salary & benefits
• Unlimited leave days
• Fantastic work culture
• Work and learn from some of the best in the industry
• Great work-life balance