Real Estate Recovery Officer Job at Palton Morgan Holdings

Palton Morgan Holdings emerged in 2014 with a strategic initiative to revamp the real estate business model in Africa and attain a clear and distinct market leadership position through creating world-class master-planned communities and offer unrivalled lifestyles. Palton Morgan Holding is a parent company of Grenadines Homes, PropertyMart, The Oceanna, PM Capital, Mitcherutti and Paltonloitte.

Under the leadership of its Chairman and the Group Managing Director, the Palton Morgan Holdings has grown to be one of the largest real estate investment firms in Nigeria, with a staff strength of about 150 employees. The group has delivered 700+ units of houses in the past 5 years and currently has about 500+ units under construction to be delivered within the next 12 months.

We are recruiting to fill the position below:

Job Position: Real Estate Recovery Officer

Job Location: Lagos
Employment type: Full-time 

Job Summary

• We are looking for a proactive and dedicated Recovery Officer to join our team and take charge of ensuring seamless collections from clients and recovering outstanding off-plan property payment.
• The ideal candidate will possess excellent communication and negotiation skills to handle clients effectively and maintain healthy financial standing for the organization.

Responsibilities
Collections Management:

• Oversee the end-to-end collections process, including monitoring and tracking client invoices and payments.

Outstanding

• Payments Recovery: Engage with clients to recover outstanding balances through calls, emails, and written communication.

Payment Follow-up:

• Implement a systematic follow-up process for overdue accounts to ensure timely recovery.

Dispute Resolution:

• Address and resolve any billing discrepancies or disputes in a professional and efficient manner.

Off-Plan Payment Recovery Strategies:

• Develop and implement effective off-plan payment recovery strategies, tailored to the specific needs of clients and their payment history.

Client Relationship Management:

• Build and maintain positive relationships with clients, assisting them with payment-related inquiries and offering support when needed.

Reporting and Documentation:

• Maintain accurate records of all collection activities, payment statuses, and interactions with clients. Prepare regular reports on collections and recovery progress.

Compliance:

• Ensure compliance with company policies, industry regulations, and legal
• requirements during the recovery process.

Continuous:

• Improvement: Proactively identify areas for process improvement to enhance collection efficiency and minimize potential bad debt exposure.

Requirements

• Proven experience in collections, debt recovery, or a related financial field.
• Excellent communication and negotiation skills to engage with clients and resolve payment-related issues.
• Knowledge of relevant laws and regulations related to collections and debt recovery.
• Ability to work independently and collaboratively within a team environment.
• Strong organizational abilities to manage multiple client accounts and follow-up activities effectively.
• Analytical mindset to assess client payment behaviors and tailor recovery strategies accordingly.
• Proficiency in using financial software and MS Office applications for reporting and documentation.
• High level of integrity and confidentiality when handling sensitive financial information.